The Akia Blog

The hottest hospitality news September 2023

The top stories in the world of hotels and vacation rentals. No editorializing, just the hospitality headlines you need.

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10 Traits Hotel Managers Should Look For in a Hotel Employee Candidate

As the hotel industry gradually recovers from the pandemic, hotels will begin hiring employees again. While hotels work on recovering this year, it’s especially important to have the best possible hotel employees that can enable great guest experiences and smooth operations. As a hotel manager, these are ten important traits or qualities that you should look for in a candidate for a hotel employee position.

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3 Things Your Guest Data Can Tell You

If you want to offer a better guest experience, you have to know how to utilize the technology available.

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Best Practices to Improve Customer Service in Hotels

Excellent customer service is important for any type of hospitality business, and that definitely includes hotels. Here are some tips that hotel management can adopt to improve customer service at hotels.

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5 Best Practices to Get Past Hotel Guests to Rebook Directly

It’s much easier to convince an already happy guest to stay at your hotel again than it is to convince a stranger to make a booking. If a guest was satisfied with their experience the first time, it will take less work for hotel marketers to welcome them back.

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5 Reasons Why Guest Messaging is the Future of Hotel Communications

To improve guest communications and the overall guest experience, hotels need to meet guests where they’re at, and guests are texting now more than ever. While it may have felt strange to send a text message to a guest directly a couple years ago, hotel guest messaging is becoming more and more popular, and it may just become the primary form of guest communications in the future. Here are five reasons for why hotel text messaging is the future of hotel communications.

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5 Ways To Create Website Experiences to Complement OTAs

Whenever we talk to hoteliers about their pain points, almost all of them will mention OTAs. Booking Holdings and Expedia have created a duopoly where they have gobbled up the vast majority of the consumer demands.

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5 Ways the Hotel Industry Can Be More Sustainable

Climate change is a major and growing concern worldwide, so it’s up to governments, companies, and individuals to do their parts in becoming more sustainable. In the hotel industry, there has been a growing interest in sustainability, for good reason. Not only does sustainability help the environment, but it can also benefit hotels themselves, as sustainability can enable hotels to save on operational costs and improve the overall guest experience. With this in mind, here are a few actions hotels can take to become more environmentally-conscious.

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5 Ways to Motivate Your Employees and Increase Productivity

Everyone’s had hard days at work, but some people can be genuinely unhappy with their workplaces. That’s what management needs to avoid at all costs. Unmotivated and unhappy employees result in low performance and high turnover rates. On the other hand, the opposite is also true: motivated and happy employees make for high performance, high engagement, and low turnover rates. It’s no question that motivation in the workplace is important for the success of the company, no matter what environment or industry. At this point, you might be asking: what does motivation look like? How can I motivate my employees as a manager?

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7 Ways to Get Guests to Skip the OTAs and Book Directly on Your Hotel Website

As a hotelier, one of your constant annoyances is probably OTAs. They charge huge commission fees, but unfortunately a lot of bookings are made through them. Of course, the goal is to get more people to book directly on your website, so you can pocket more of the money made. With that in mind, here are ten strategies you can use to get more potential customers to book directly on your website.

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Akia and rezStream Partner to Bring Contactless Solutions to Hotels

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Akia and SkyTouch Technology Announce a Direct Integration via SkyTouch /CONNECT

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