ChatGPT prompts every hotelier should try in 2025

Why hoteliers are using ChatGPT

AI isn’t here to replace hospitality’s human touch, it’s here to give hoteliers more time to focus on guests. When used well, ChatGPT can simplify staff training, improve marketing, and even inspire new guest experiences. The key is asking smart, specific questions.

1. Guest personalization

• Prompt: “Act as a concierge. Create a three-day cultural itinerary for a couple visiting for the first time, including local dining, attractions, and one hidden gem.”
• Prompt: “Write a warm note for a family celebrating a birthday during their stay. Suggest a small amenity we could offer.”

2. Staff training and operations

• Prompt: “Draft a 10-minute training script for front desk staff on handling late check-ins with empathy and efficiency.”
• Prompt: “Provide a step-by-step housekeeping checklist that prioritizes both cleanliness and speed for a mid-size property.”

3. Marketing inspiration

• Prompt: “Generate five headline ideas for a seasonal package promoting winter stays.”
• Prompt: “Write three Instagram captions for a sunrise photo taken from our rooftop bar.”

4. Sustainability and storytelling

• Prompt: “Create guest-facing tips encouraging eco-friendly behavior in a friendly, non-preachy tone.”
• Prompt: “Draft a short blog post sharing our hotel’s commitment to reducing waste while keeping the guest experience premium.”

5. Crisis-ready communication

• Prompt: “Write a staff announcement explaining a temporary elevator outage and how to reassure guests.”
• Prompt: “Craft a short email to guests whose flights were canceled, offering flexible check-in and extra assistance.”

Best practices for hoteliers using ChatGPT

1. Give context — mention guest type, trip length, or season.
2. Set a role — tell ChatGPT to act like a concierge, trainer, or marketer.
3. Adjust tone — ask for professional, warm, or casual wording.
4. Iterate — refine the first draft instead of accepting the first try.

Final thought

Hospitality has always been about connection. Tools like ChatGPT simply take the repetitive work out of the day so hoteliers can spend more time creating memorable guest moments.

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