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"When a guest wakes up in their room and texts - "when is the check out time?" - Akia already has an automated response that shoots out, so they know they have to leave at 12 o clock. They do not have to pick up the phone and call anyone, and they do not have to walk downstairs and wait in line to speak to someone, so I think 'time' is one the greatest asset and one of the things that has helped us out as a property tremendously just that you know the expedited response. Also, it is cool to have excellent service coming from the team here and from the palm of your hands, which helps elevate us too."
