4.9 stars 2k+ customersThe AI agent that runs your hotel’s guest experience.
Akia answers your guests' texts and calls herself, and tucks a little app into the chat to check in, upgrade, or settle up. Your front desk gets the day back.
Every channel, one thread.
A Booking.com question and an Expedia request land in the same inbox as the guest's texts, tied to the reservation. Akia answers in every channel, and your team can jump in any time.
Margaret Ellison
Any chance of a late checkout? Our flight…
SMS / 5m ago
Silas Montgomery
Is breakfast included with our rate?
Booking.com / 22m ago
Beatrice Langford
We’d like to add a second room for Friday.
Expedia / 1h ago
Eleanor Fairfax
Re: Your upcoming stay at Hotel Segundo
Email / 2h ago
Percival Greene
Voicemail · 0:42
Voice / 3h ago
Works with the PMS you already run.
Akia connects to dozens of property management systems and syncs your guest data automatically, so every audience stays current without you lifting a finger.
She knows the guest before they say a word.
Every reservation syncs from your PMS automatically. So when a guest texts or calls, Akia already knows who they are and which room they're in.
See all integrationsMargaret Ellison
Confirmation SEG-4M8X2
Property
Hotel Segundo
Room
Deluxe King · 214
Check-in
Jul 12
Check-out
Jul 15
The PBX era is over. Akia answers the phone.
Phone trees were built to deflect calls, and guests mash 0 for a person anyway. Akia picks up on the first ring and resolves the call herself. When a call needs a card, she texts a secure link, so nobody reads numbers down the line.
Margaret Ellison
01:24
Confirmation
SEG-4M8X2
Status
Arrived
Property
Hotel Segundo
Room
Deluxe King · 214
Check-in
Jul 12
Check-out
Jul 15
Checked in before they reach the desk.
Akia sends a little app ahead of arrival. Guests confirm their details, verify their ID, and sign the registration card from their phone. The desk greets people instead of processing paperwork.
Pre-registration
Just the essentials before you check in. Confirm your details and verify your ID, it takes about a minute.
Government ID
Driver’s license · United States
Selfie check
Matched to your ID
A few last details
Add your arrival time and anyone staying with you. That’s the last of it, and you’re all checked in.
When a company or planner picks up the tab.
Corporate bookings and group blocks often get paid on a card nobody at the desk can see. Akia emails the cardholder a secure authorization link, so their card goes straight to the vault, never into an inbox. Every authorization is PCI compliant.
Authorize card
Card number
Expiry
CVC
Name on card
A request becomes a task, on its own.
A guest asks for extra towels and Akia files the task for housekeeping, then tells the guest when it's handled. Your team sees it in the app, already sorted by room and priority.
4:20 PM
Extra towels to Room 214
Margaret Ellison asked for two extra bath towels.
After checkout, she keeps working.
The stay ends. Akia's already setting up the next one.
See what Akia does for your hotel.
She's ready to take the guest conversations off your team's plate.
