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The Foundation of Great Guest Experience

By

WebRezPro

May 26, 2023

While experience is subjective, common elements of a great stay include helpful and efficient assistance, clean, comfortable accommodations, and personalized communications and service. It’s a simple formula but difficult to execute without the right foundation.

hotel front desk staff on the phone

Stay Informed With Our Newsletter!

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HIP: Akia Newsletter - May 2023

Attribute-based booking is the future.

Featuring: Airbnb Rooms, Attribute-based shopping for hotels and Expedia's new release, Akia and RemoteLock integration, Operate staff free with automation

HIP: Akia Newsletter - April 2023

Hospitality Labor Landscape

Featuring: Hotel Labor survey infographics by Akia and Unifocus, Expedia group leverages ChatGPT, Aspen Suites' instant communication ft. Akia.

HIP: Akia Newsletter - March 2023

Hotels respond to staff shortages.

Featuring: AHLA, Hospitality labor shortages, hotels look into new technology, better compensation and more flexibility for staff, Akia x WebRezPro sync.

HIP: Akia Newsletter - January 2023

Three stars for the win

January 31, 2023

Featuring: Hospitality trends for 2023 as shared by expedia, skift, and google. Ways to increase revenue and regain OTA commission.

HIP: Akia Newsletter - December 2022

Inflation impacts holiday travel.

December 20, 2022

Featuring: The vacationer survey, sustainability in hospitality as mentioned by McKinsey & Company and Skift, Centralized Location, Mini Apps and Bookelts

HIP: Akia Newsletter - November 2022

Wellness tourism expected to make $1 trillion by 2025.

November 29, 2022

Featuring: Global wellness tourism growth, future of family and multi-generational travel, Akia Mini Apps & Booklets, Prince Waikiki x Akia case study

HIP: Akia Newsletter - November 2022

Hospitality hoards as tech lays off.

November 15, 2022

Featuring: Tech layoffs and its impact on hospitality, labor hoarding, Skift, hospitality in the Metaverse, The Maimon Group x Akia and Akia Payments.

HIP: Akia Newsletter - October 2022

Climb 300+ ranks on TripAdvisor

October 11, 2022

Featuring: Expedia group, UNWTO, pet-friendly hotels, Airbnb pet stays, Dylan Hotel ranking on TripAdvisor (with Akia)

HIP: Akia Newsletter - September 2022

Hotels get social media savvy

September 27, 2022

Hotels and social media, hotel marketing, skift, enhanced guest data, mini apps, bleisure travel, mariott, napili surf beach resort

HIP: Akia Newsletter - September 2022

Peak and off-peak seasons merge

September 13, 2022

Featuring: US Travel Association, VRBO, The Docent's collection, Flexipass, hoteliers, VRMs

HIP: Akia Newsletter - August 2022

Online check-ins are up by 56% from 2021

August 31, 2022

Featuring: Mews Data Dive: 2022 H1 report, Airbnb's anti-part technology, Autohost, Veriff, The White Hart Inn ft. innRoad

HIP: Akia Newsletter - August 2022

Inclusive, Diverse and Accessible

August 16, 2022

Featuring: Inclusive Travel Report by Expedia Group Media Solutions x Wakefield Research, WTTC analysis on job vacancies + impacts, & an Akia story.

Contactless is the king

Featuring: the Skift x Oracle Hospitality Report: Hospitality in 2025, #sustainability conversations from #HITEC 2022 Orlando, and an Akia x Escapia story.

See us at HITEC Orlando 2022

After a year of virtual conferences and zoom meetings, we are excited to see you in person! Join Akia at the world’s largest hospitality conference.

Best Digital Marketing Strategies to Acquire New Customers

October 13, 2021

woman relaxing by a hotel pool

Pro Tips: How to Prevent Negative Google/TripAdvisor Reviews

October 1, 2021

Find out how your hotel can prevent guests from leaving bad reviews on online review websites, such as TripAdvisor or Google Reviews.

hitec-dallas-2021

Are You Ready for HITEC Dallas 2021?

September 8, 2021

The annual Hospitality Industry Technology Exposition and Conference (HITEC) is coming to Dallas on September 27-30 at the Kay Bailey Hutchinson Center.

white and black service signage

Best Practices to Improve Customer Service in Hotels

Here are some tips that hotel management can adopt to improve customer service at hotels.

building with plants hanging over

5 Ways the Hotel Industry Can Be More Sustainable

Find out how the hotel industry can make changes to become more sustainable, benefitting both hotels and guests.

two people in a meeting in a coffee shop

10 Traits Hotel Managers Should Look For in a Hotel Employee Candidate

Learn about these ten essential traits that hotel managers should look for in their new hotel employee hires.

data and code

3 Things Your Guest Data Can Tell You

Learn more about how hotels can use data to improve the guest experience and boost their marketing strategies.

houses on a cliffside in Italy

What Travelers Are Expecting From Hotels Post-Pandemic

Find out what travelers are expecting from hotels in a post-pandemic world and ensure that your hotel is meeting guest expectations.

curve in white marble stairs

Most Effective Ways Hotels Can Generate Revenue During the Pandemic

Find out how hotels can continue to generate revenue through creative means even during difficult times in the COVID-19 pandemic.

birds-eye view of a hotel pool

5 Best Practices to Get Past Hotel Guests to Rebook Directly

February 17, 2021

Invite your guests back to stay at your hotel again. Here are some best practices around getting direct hotel rebookings.

a woman and man talking over coffee

5 Reasons Why Guest Messaging is the Future of Hotel Communications

February 10, 2021

Current hotel communications will soon change. Find out why guest messaging is the future of hotel communications with guests.

vintage hotel sign

Top 20 Secrets to Success in Hotel Marketing

February 4, 2021

Improve your hotel marketing plan with these 20 hotel-specific marketing tips. Drive more bookings and increase your revenue.

person holding a cupcake

Building Great Teams: Unicorns and Rockstars

January 19, 2021

Evan Chen, CEO at Akia and former engineering lead at Facebook, writes on his perspective of building great teams.

a sign with two directions, one awesome and another less awesome

Why Your Hotel Needs a Reputation Management Strategy

December 3, 2020

Having a lot of positive online reviews can get your hotel more bookings and more revenue, so it's important to have a reputation management strategy.

a blank billboard sign

Why Hotels Need to Implement Text Message Marketing

November 16, 2020

Improve your hotel marketing strategy by implementing hotel SMS messaging.

wallet full of various credit cards

How to Prevent Credit Card Fraud at Your Hotel

October 21, 2020

Having protocols for preventing credit card fraud can save your hotel a lot of time and money.

waiter holding a tray of drinks

Google Reviews Are Becoming More Important Than TripAdvisor Reviews

October 5, 2020

Since Google Reviews is growing in popularity, it's important for hotels to have a reputation management strategy for Google Reviews.

orange speakerphone

7 Ways to Get Guests to Skip the OTAs and Book Directly on Your Hotel Website

September 15, 2020

Increase your property's direct bookings using these hotel marketing tips.

person running up the stairs

5 Ways to Motivate Your Employees and Increase Productivity

September 10, 2020

Happier employees make for more motivated and productive employees. Here are some ways to keep employees motivated.

boxes of clothes

How to run a lost-and-found system during COVID-19

August 31, 2020

In times of reduced contact, hotels can still run a lost-and-found system with Akia.

person wearing a glove and holding a disinfectant spray

Hotel Cleaning Checklist

August 24, 2020

A list of cleaning procedures during COVID-19 that hotels can use as a reference.

a sign that welcomes people in

Reassuring Guests About Your Hotel’s Safety Measures

August 17, 2020

Your hotel may have implemented all necessary safety measures during COVID-19, but it's also important to reassure potential guests about your safety.

two people collaborating

8 Essentials for Being a Great Manager

August 10, 2020

Managing your employees is no easy task, but here are some essentials to becoming a better manager.

a mask and hand sanitizer on a table

Tips on enforcing mask mandates in your hotel

In an age where masks are crucial for preventing the spread of the COVID-19 virus, here are some ways hotels can enforce mask mandates.

people distanced from each other and waiting for the bus

A New Contactless Normal for Hoteliers

Akia has developed a digital registration card for hotels to facilitate contactless check-ins while COVID-19 is still widespread.

person with a mask on and holding an umbrella

Akia's Best Practices for COVID-19

Keep your guests and staff safe and comfortable at your hotel during COVID-19 by using contactless communication solutions.

holding phone and texting

Improve guest experiences with text-messaging

As messaging continues to change the way people like to communicate, hotels can implement hotel guest messaging to improve guest experiences.

hotel resort pool

COVID-19: A Guide for Hoteliers

With COVID-19 widespread, the hospitality industry has been hit hard. Even though things are still unclear, here are some things hoteliers can do.

customer service worker getting frustrated

Angry guests or: how I learned to keep calm and love problem solving

February 5, 2020

It's inevitable that you will deal with difficult customers in the hospitality industry. Here are some ways that you can deal with angry guests.

abstract image of technology

The Evolution of the Hotel Front Desk: How to Coexist with Technology

January 15, 2020

Akia can help streamline and alleviate the work for hotel front desk staffers, so they can focus their energy on excellent customer service.

person holding a lightbulb

5 Ways To Create Website Experiences to Complement OTAs

January 14, 2020

Learn how you can leverage your hotel website to complement OTAs and get more bookings.

person messaging on their phone

The World of Messaging

January 13, 2020

In a world where messaging is changing how people communicate, the hospitality industry needs to adopt guest messaging to improve guest experiences.

various credit cards

Why do hotels need my credit card for a "hold"?

January 9, 2020

Find out what a hotel credit card hold or authorization is and how to easily explain what it is to your guests.

jar of coins fallen over

Is your hotel losing money by not having a strategy for ancillary revenue?

December 17, 2019

Learn how your hotel can use Akia as a strategy to increase additional revenue.

Create memorable experiences with Akia.

Learn how our customers are achieving more with today's leader in guest engagement.

© The Akia Syndicate 2019