Your Smartest 24/7 GPT Concierge

24/7 GPT-Concierge that reasons, acts, and handles multiple requests.

When people hear AI in hospitality, they usually think of a chatbot that spits out scripted answers to guest questions.

“What time is check-in?” → “Check-in is at 3 PM.”

That’s a digital FAQ. An AI Agent is smarter. It doesn’t just respond, but it reasons, acts, and handles multiple requests at once, something staff can’t really realistically keep up with at times.

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Imagine five guests messaging your property at the same time:

• What is Wi-Fi?
• The AC is broken.
• Can I purchase early check-in?
• What are the gym hours?

A staff member would have to juggle these one by one.

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A GPT Agent handles all five instantly:

• Responds with the Wi-Fi password and gym hours
• Files a maintenance task for the AC, and notifies the team
• Checks availability and offers early check-in as an upsell

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No guest is left waiting. No task is forgotten.

Agentic AI does more than answer FAQ.

A guest asks:

“Can I check in early?”

A chatbot might say “No” or “It depends.” A staff member has to check availability, weigh priorities, and maybe upsell.

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A GPT Agent does it in seconds:

1. Checks availability in your PMS.
2. Offers an early check-in upsell if possible.
   
   1. If it’s not available, recommend alternatives such as another room that has early check-in availability.

It’s not just responding, but also making decisions and creating revenue opportunities.

Agentic AI understands intent and provides recommendations to your guests.

Take this message:

“I need recommendations for dinner at 7 PM to celebrate my anniversary with my husband.”

A chatbot returns a generic restaurant list. A staff member might pick up on the occasion, but might not log it.

Agentic AI does more:

• Detects the context: anniversary dinner, couple, special occasion.
• Tag the guest as a couple celebrating an anniversary in your CRM.
• Stores that info for future marketing (e.g., send them an offer for a return anniversary stay next year).

That’s CRM enrichment happening automatically, without extra data entry from your team that could be missed.

AI Concierge detects and resolves problems automatically.

When a guest texts:

“The AC isn’t working in my room.”

A regular chatbot would say something like, “We’ll let staff know.”

A staff member pings maintenance, but the issue may never get tracked.

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A GPT Agent:

• Instantly detects it as a maintenance issue.
• Files a task in your system.
• Assigns the task to the right staff member.
• Can even follow up once it’s resolved.

There’s a motion of it getting fixed, but it also automatically documents guest issues so that managers can review patterns of complaints, issues, etc., to be more proactive.

Hotel CRM: Detects more about guests and enriches their profiles.

Human staff can’t log every guest request into your CRM. That’s why preferences and occasions get lost.

GPT Agent automatically captures it:

• Early check-in → tagged to profile.
• Dinner anniversary → stored for future marketing campaigns.
• Maintenance complaints → logged for managers to spot patterns.
  
  

It doesn’t just respond, but also learns and builds better guest data every single time.

AI messaging software that can multitask for hotels and vacation rentals.

Hospitality will always need people, but no person can:

• Handle 20 guest conversations at once.
• Remember every preference and log it.
• File and route tasks instantly, 24/7.
  
  

A GPT Agent can. Think of it like upgrading from a paper map to GPS: the destination is still the same, and you’re still driving, but now you can get there faster, avoid wrong turns, and focus on the journey instead of the directions.

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