AI Agents reference your Guest Book to answer guest inquiries.

Mini Apps: Digital Guest Books that hotels can send through text.

Mini Apps are digital guides that you can send directly to guests via text. They can cover almost anything, including:

• Property details
• Amenities + neighborhood info 
• Parking policies
• Restaurant menus, upsells, and orders
• Spa services
• Arrival instructions

Anything you want to design. These are fully customizable and can be automated at any time throughout the guest journey.

Mini Apps are tied to your Property Management System, pulling in reservation details so they can be room-specific. That means a guest in Room 44 automatically sees different information than a guest in Room 1.

Difference between automated responses and AI Agents.

Autoresponders are great at handling simple FAQs like Wi-Fi passwords, check-in times, or parking details. They help save time from having to answer inquiries and provide immediate responses to the guests. 

But sometimes, guest messages aren’t so straightforward. A basic autoresponder can’t always tell the difference between:

• “What’s the Wi-Fi?” (needs the password)
• “The Wi-Fi is broken.” (needs troubleshooting help)
  
  

That’s where AI Agents step in.

Smarter responses with Mini Apps.

Now, Akia’s AI Agents can “read” those Mini Apps. Instead of just relying on keywords, they reference the actual content in your guides to respond more accurately.

If a guest asks about details included in a Mini App (like check-in policies, parking rules, or a digital menu), the AI Agent instantly pulls the right information and responds to them.

Examples of instructing your AI Agents.

In Akia, it’s as simple as writing an instruction like:

“If a guest asks about dining options, you can refer to the Mini App: Food Guide to help answer their questions.”

The value of AI Agents reading Mini Apps.

• Faster staff onboarding: New team members don’t have to memorize every policy, amenity, or upsell immediately. The AI grabs information and consistently responds from your Mini App. 
• Better context understanding: AI Agents know when to send an answer, and when to flag an issue that needs staff.
• Less manual setup: No need to build endless references — the AI uses the Mini Apps you’ve already created.
• Stronger guest experience: Guests always get accurate, instant responses, even if they skipped your pre-arrival email.
• Built-in upsells: Mini Apps can include offers like late checkout, spa treatments, or room service. AI Agents surface these naturally in conversation, so guests see them when they’re most relevant.‍
  
  • Why this matters: Hotels we’ve spoken with found that offering add-ons only at booking or checkout wasn’t as effective. Instead, reminding guests during their stay, like when they’re already thinking about extending, relaxing, or ordering services, drove noticeably higher conversions.

Conclusion

Autoresponders handle the basics. AI Agents take it further. By pulling details directly from your Mini Apps, they give guests accurate answers, surface upsells at the right time, and cut down the questions that usually reach your staff.

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