How Dylan Hotel NYC climbed 300+ ranks on TripAdvisor.
Dylan Hotel NYC went from #390 to #63 out of 515 New York City hotels on TripAdvisor in a little over three years. Same building, same rooms. What changed was how they managed their reputation.
Before Akia, Dylan sat at #390 of 515. The reviews coming in didn't match the stays guests were actually having. The happy guests weren't leaving reviews, and the unhappy ones were.
Timing is the whole game.
Akia fixes the timing. She messages guests at the right moment and asks the happy ones to review right after a memorable stay, while the good feeling is still fresh. Guests who leave a low survey score get routed to the team instead, so problems get solved privately before they ever reach a public page.
More positive reviews, left at the right time, moved Dylan up the rankings stay after stay. A higher TripAdvisor rank puts the hotel in front of more travelers, which turns the reviews they were already earning into more bookings.
