Akia answers your ringing phones.
Put an end to the ringing. Akia picks up on the first ring, has a real conversation, and handles what the guest needs.
Evelyn Harrington
Voice / now
Margaret Ellison
What time is check-in? And is early check-in…
SMS / 2h ago
Theodore Blackwell
The bathroom sink faucet is dripping steadily.
Airbnb / 18m ago
Beatrice Langford
Do you have parking on site?
Vrbo / 1h ago
Eleanor Fairfax
Re: Your upcoming stay at Hotel Segundo
Email / 3h ago
Silas Montgomery
Thank you! See you Friday.
Booking.com / 4h ago
Lydia Ashcroft
Could we get a late checkout on Sunday?
WhatsApp / 5h ago
Walter Pembroke
Is the pool heated this time of year?
Web Chat / 6h ago
Florence Whitmore
That rooftop view at sunset!
Instagram / 7h ago
A missed call is a missed booking.
When no one picks up, the guest doesn't wait around. They book somewhere else. Akia answers every call, so the reservation stays yours.
Evelyn Harrington
Incoming call · Akia answering
Evelyn Harrington
Confirmation SEG-7K3P9
Property
Hotel Segundo
Room
Deluxe King · 214
Check-in
Aug 2
Check-out
Aug 5
Status
Works with the PMS you already run.
Akia connects to dozens of property management systems and syncs your guest data automatically, so every audience stays current without you lifting a finger.
Caller ID
She knows who's calling before she says hello.
Akia matches the caller's number to their reservation in your PMS, then picks up already knowing their name and their whole stay.
See all integrationsEvelyn Harrington
00:04
Confirmation
SEG-7K3P9
Status
Reserved
Property
Hotel Segundo
Room
Deluxe King · 214
Check-in
Aug 2
Check-out
Aug 5
She takes the payment, right on the call.
A secure, PCI-compliant link, so the card is never spoken aloud or saved to any transcript. Akia texts it mid-call and stays on the line until it clears.
Card on file
We’ll keep this card on file for your stay at Hotel Segundo. It won’t be charged now.
Card number
Expiry
CVC
Name on card
When a person is the right answer, she hands off cleanly.
Some calls really do need a person. You tell Akia who handles what, and she passes each caller to the right one with a quick summary of what they need. Your team only picks up the calls that were meant for them.
Your team gets a dialer, too.
Akia isn't only for inbound. Your team can call any guest straight from their thread, and every call logs itself against the reservation.
Margaret Ellison
02:11
Confirmation
SEG-4M8X2
Status
Arrived
Property
Hotel Segundo
Room
Deluxe King · 214
Check-in
Jul 12
Check-out
Jul 15
FAQ
AI Voice, answered.
What is an AI receptionist for hotels?
An AI receptionist answers the property's phone in natural conversation, day or night, with no phone tree. Akia takes bookings, answers questions about the property, and handles the calls a front desk would, so guests get what they need without waiting on hold.
What can an AI receptionist handle on a call?
Akia books rooms, answers rate and availability questions, explains details like parking and check-in time, and captures payment on the call. She reads live reservations from your PMS, so she knows who's calling and what they booked.
Does an AI receptionist sound like a robot?
Akia answers the second a caller finishes talking, with no hold music and no press-1 menu. She speaks in natural conversation and hands off to a person when a call needs one.
How much does an AI receptionist cost?
Akia's voice is part of the same agent that runs messaging, so it follows Akia's plans rather than a separate per-minute phone bill. See the pricing page for current plans.
What happens to calls after hours?
Akia answers every call at any hour, so a 2am booking question or a late arrival gets handled instead of going to voicemail.
Can an AI receptionist take payment over the phone?
Yes. Akia captures payment during the call, so a guest can book and pay in one conversation without being sent a separate link. Mid-call payment is something most voice tools can't do.
Does an AI receptionist work with my phone system and PMS?
Akia connects to your existing number and reads reservations from PMSs like Mews, Cloudbeds, StayNTouch, Guesty, and Hostaway, so callers are recognized by their booking.
Hear Akia answer the phone.
A sandbox number lets you test draft instructions on real calls before publishing to your production line.
