Akia
HotelTechReport4.9 stars 2k+ customers

Akia answers your ringing phones.

Put an end to the ringing. Akia picks up on the first ring, has a real conversation, and handles what the guest needs.

9:41

Evelyn Harrington

0:05Akia

Voice / now

Margaret Ellison

What time is check-in? And is early check-in…

SMS / 2h ago

Theodore Blackwell

The bathroom sink faucet is dripping steadily.

Airbnb / 18m ago

Beatrice Langford

Do you have parking on site?

Vrbo / 1h ago

Eleanor Fairfax

Re: Your upcoming stay at Hotel Segundo

Email / 3h ago

Silas Montgomery

Thank you! See you Friday.

Booking.com / 4h ago

Lydia Ashcroft

Could we get a late checkout on Sunday?

WhatsApp / 5h ago

Walter Pembroke

Is the pool heated this time of year?

Web Chat / 6h ago

Florence Whitmore

That rooftop view at sunset!

Instagram / 7h ago

The Ritz-CarltonSheratonHawaiian HotelsIHGLowklAubergeVelas ResortsExecutiveStaypineappleLife HouseColumbia HospitalityEOSMarriottSt. RegisLarkBrett RobinsonRed RockThe Ritz-CarltonSheratonHawaiian HotelsIHGLowklAubergeVelas ResortsExecutiveStaypineappleLife HouseColumbia HospitalityEOSMarriottSt. RegisLarkBrett RobinsonRed Rock
Missed calls

A missed call is a missed booking.

When no one picks up, the guest doesn't wait around. They book somewhere else. Akia answers every call, so the reservation stays yours.

Evelyn Harrington

Incoming call · Akia answering

0:46

Evelyn Harrington

Confirmation SEG-7K3P9

Property

Hotel Segundo

Room

Deluxe King · 214

Check-in

Aug 2

Check-out

Aug 5

Status

Akia on the line…

Works with the PMS you already run.

Akia connects to dozens of property management systems and syncs your guest data automatically, so every audience stays current without you lifting a finger.

Oracle OperaStreamlineMewsTrackCloudbedsGuestyApaleoEscapiaStayNTouchHostawayWebRezProHospitableInfor HMSOwnerRezMaestroHostfullyClock PMSSkyTouchOracle OperaStreamlineMewsTrackCloudbedsGuestyApaleoEscapiaStayNTouchHostawayWebRezProHospitableInfor HMSOwnerRezMaestroHostfullyClock PMSSkyTouch

Caller ID

She knows who's calling before she says hello.

Akia matches the caller's number to their reservation in your PMS, then picks up already knowing their name and their whole stay.

See all integrations
9:41

Evelyn Harrington

00:04

Confirmation

SEG-7K3P9

Status

Reserved

Property

Hotel Segundo

Room

Deluxe King · 214

Check-in

Aug 2

Check-out

Aug 5

Synced from StayNTouch
mute
keypad
speaker
Payments

She takes the payment, right on the call.

A secure, PCI-compliant link, so the card is never spoken aloud or saved to any transcript. Akia texts it mid-call and stays on the line until it clears.

0:52Akia
9:41
HotelSegundo

Card on file

We’ll keep this card on file for your stay at Hotel Segundo. It won’t be charged now.

Card number

4242 4242 4242 4242VISA

Expiry

12 / 27

CVC

•••

Name on card

Margaret Ellison
mi.ni.app
Warm transfers

When a person is the right answer, she hands off cleanly.

Some calls really do need a person. You tell Akia who handles what, and she passes each caller to the right one with a quick summary of what they need. Your team only picks up the calls that were meant for them.

DestinationDescriptionForward
Front Desk
Anything she can’t resolve on her own
Main line
Maintenance
A problem in the room that needs a person
Ext. 240
Housekeeping
Towels, amenities, extra cleaning
Ext. 180
Manager on duty
Escalations and anything sensitive
Ext. 900
Built-in dialer

Your team gets a dialer, too.

Akia isn't only for inbound. Your team can call any guest straight from their thread, and every call logs itself against the reservation.

9:41

Margaret Ellison

02:11

Confirmation

SEG-4M8X2

Status

Arrived

Property

Hotel Segundo

Room

Deluxe King · 214

Check-in

Jul 12

Check-out

Jul 15

mute
keypad
speaker

Hear Akia answer the phone.

A sandbox number lets you test draft instructions on real calls before publishing to your production line.