Meet the self-training AI Agent built for hospitality teams.

In hospitality, speed matters. Accuracy matters. Consistency matters even more.

But your team? They’re answering the same Wi-Fi questions. The same pet policy questions. The same early check-in requests. Over and over again.

Akia’s AI Agent changes that.

This isn’t a generic chatbot. This is a fully trainable, property-specific AI assistant that learns directly from your team and your PMS, and gets smarter every day.

Your AI Agent learns from you.

Unlike off-the-shelf chatbots that rely on canned scripts, Akia’s AI Agent is trained using your real operational knowledge.

You build a dynamic internal knowledge base using:

  • Reference material (Wi-Fi, Pet Policy, Parking, Check-in instructions, etc.)

  • Uploaded documents (PDFs, SOPs, house manuals)

- Message history from your inbox

  • Custom PMS fields and reservation data

Akia automatically suggests references based on how your team already answers guests. You can accept, edit, or reject them — meaning your AI Agent is continuously shaped by your best responses.
The result: Your tone. Your policies. Your rules. Delivered instantly.

We’ve seen teams replace months of onboarding with this approach because the AI learns directly from how they already operate. Learn how AI Agents replace months of onboarding.

Built for real operations, not just Q&A.

The Agent doesn’t just “answer questions.” It understands context.

  • If a guest is in-house, it can send different messaging.

  • If a guest is arriving soon, it can adjust instructions.

  • If a guest booked via OTA vs direct, it can change how it responds.

  • If data already lives in your PMS, the Agent pulls it automatically.

And if a guest asks for a follow-up? The Agent uses the full context of that conversation to respond appropriately.

Control how it behaves.

Beyond references, you define Instructions — your AI’s standard operating procedure.

For example:

  • “ALWAYS notify staff if a guest reports an issue.”

  • “Never offer early check-in.”

  • “Create a task for Housekeeping if a guest requests extra towels.”

  • “Don’t respond if a guest confirms an upgrade — notify staff instead.”

This is where automation becomes operational intelligence.

Your AI doesn’t guess what to do. It follows your playbook.

Start in Supervised Mode.

Not ready to go fully autonomous? No problem.

By default, the Agent operates in Supervised Mode, suggesting responses instead of sending them automatically. Your team can:

  • Approve instantly

  • Edit before sending

  • Reject

  • Or respond manually

You see exactly how it thinks before giving it full control.

When you’re ready, switch to Agentic Mode and let it respond automatically whenever it’s confident.

What this means for your team.

  • Faster response times

  • Fewer repetitive questions

  • Reduced inbox overload

  • Consistent messaging across platforms (SMS, WhatsApp, Email, Airbnb, Web Chat)

  • Staff notified only when human intervention is actually needed

It’s not about replacing your team. It’s about protecting their time. Train it once. Let it handle the repetition. Let your team focus on what actually moves the needle.