How Akia’s AI Agent works (and why it’s so simple to use)

AI in hospitality can sound intimidating. But in practice, setting up Akia’s AI Agent is less about coding and more like training a new team member. You give it the same information you’d hand to staff on their first day, with policies, FAQs, and guidelines, and the agent takes it from there. Within minutes, your property has a 24/7 digital concierge answering questions, creating tasks, and helping guests without any extra effort from your team.

1. Training your AI like a new staff member

Think of Akia’s AI Agent setup as onboarding. Instead of teaching a person where the Wi-Fi router is or what your pet policy looks like, you add that information once to Akia. From then on, the AI knows how to respond whenever a guest asks.

References
References are like a cheat sheet your AI leans on. You load it up with the stuff guests ask about all the time such as parking details, pool hours, local coffee spots, or shuttle times. Once it’s in there, the AI can answer those questions on its own, no staff interruption needed.

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Instructions
These are basically the house rules for your AI. You tell it what to handle and what to pass along. For example:

‍“If someone says they lost something, loop in staff right away,”

‍ or

‍“Never handle billing questions and always send those to the front desk.”

It’s your way of setting the boundaries so the AI knows when to step in and when to step back.

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Tone
This is where you give your AI some personality. Want it to sound warm and friendly? Or short and professional? You can even add your property’s flair, like casual greetings, local sayings, or sign-offs so that every message feels on-brand.

2. Start safely with Supervised Mode (review before sending)

Worried about handing the reins to AI? Akia makes it safe to start with Supervised Mode. In this mode, the AI drafts a response, but your team has the option to review, edit, or approve it before anything is sent. Once you’re confident, you can take off the training wheels and switch to Standard Mode, where the AI responds automatically.

3. Real examples: From guest question to AI action

Here’s what it looks like in practice:

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4. Why properties love it

The result?

• Guests get answers instantly, any time of day.
  
  
• Staff save hours by avoiding repeat questions.
  
  
• Tasks never slip through the cracks.
  
  
• Every interaction adds context to the guest profile, making future stays even more personalized.
  
  

Conclusion

AI doesn’t have to be complicated. With Akia, setting up an AI Agent is as simple as giving it the same policies and processes you already use. From there, it learns, acts, and responds so your team can focus on other high-priority tasks. 

Curious how an AI Agent would fit into your property? See it in action →

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