Security & Trust

Security at Akia

01

Information Security Program

At Akia, we take security seriously. We map our security program to industry standards such as ISO 27001 and the CIS Critical Security Controls. Not only are we looking for ways to improve the security of our product, but also with how we conduct our daily business.
Using tools and regular testing procedures, we ensure that every employee is compliant with our security policies and that they understand the role they play in securing Akia.
Akia is hosted in Google Cloud Platform. These Tier 1 Distributed data centers are ISO27001, ISO27017, ISO27018, SOC1/2/3, PCIDSS, and CSA STAR compliant.
While we believe that security is everyone's responsibility, our program is led by our Chief Technology Officer.

Compliance

Our payment processor, Stripe is a certified Level 1 Service Provider. Akia never has access to raw payment details.
Akia is TCPA compliant.
Akia is GDPR compliant.

Legal

Terms of Service
Privacy Policy
02

Internal Security Measures

Identity and Access Management

Employees have unique logins for all business critical systems and two-factor authentication is enforced wherever possible.

Hardware Security

All employee laptops are managed, have encrypted hard drives and are monitored with antivirus software. Lost or stolen equipment are immediately locked and remotely wiped.

Physical Security

Akia's office is secured by key card access doors. Entrances and exits are observed and captured on a closed-circuit (CCTV) camera. The office is monitored and protected by security personnel an alarm system.

Network Security

The internal network is restricted, segmented and password protected.

Security Education

As part of our commitment to ensure that every member of our team understands the role they play when it comes to security, we provide ongoing security training throughout the year.
03

Akia's Application Security

At Akia, we take security seriously. We map our security program to industry standards such as ISO 27001 and the CIS Critical Security Controls. Not only are we looking for ways to improve the security of our product, but also with how we conduct our daily business.
Using tools and regular testing procedures, we ensure that every employee is compliant with our security policies and that they understand the role they play in securing Akia.
While we believe that security is everyone's responsibility, our program is led by our Chief Technology Officer.

Customer Data and Privacy

Akia stores the following customer data in its cloud:
  • Names
  • Email addresses
  • Payment history and invoices (credit card data is stored and processed by Stripe)
  • Phone Number
  • Company
  • Location
  • Job Title
  • Customer Names
  • Customer Emails (optional)
  • Customer Phone Numbers
  • Customer Appointment Dates
  • Customer Communication
  • Customer 3rd Party Chat Application Identifiers (Facebook ID, WeChat Username, etc)
Data captured or collected within the Akia platform is never sold to third parties.

Encryption

SSL Encryption is used throughout Akia to protect PII and non-public data from unauthorized access.
All communication between Akia users and the Akia-provided applications are encrypted-in-transit while using the application.
All databases and database backups are encrypted at rest.

Data Retention

Customers can request all of their data, or have it deleted by sending an email to: help@akia.com as long as it is not subject to a legal hold or investigation.
Once an account is deleted, all associated data, conversations are removed from the system. This action is irreversible.

Access to Data

Customer data is limited to only those with roles that require access to perform their job duties. An example of this is our Support team.

3rd Party Sub-processors

At Akia, we use 3rd party services to help with analytics, payments, sending transactional emails and for hosting our service. All 3rd party services undergo a due diligence check to ensure your data stays secure. The data provided to these services is limited to the minimum required to perform their processing duties.

Infrastructure Availability

Our backend infrastructure is hosted in GCP and is fully monitored to detect any downtime.

Pentesting and Security Scans

Akia conducts 3rd party pentests at least quarterly. In addition to regular pentesting, we also use scanning tools to monitor and detect vulnerabilities.

Responsible Disclosure

If you believe you have discovered a vulnerability within Akia's application, please submit a report to us by emailing security@akia.com.
If you believe your account has been compromised or you are seeing suspicious activity on your account please report it to security@akia.com.
04

Contact

If you have any additional questions regarding security at Akia, please contact us at security@akia.com.