Reduce guest inquiries with AI that reads your website.

The answers already exist. Guests just ignore or don’t look for them.

Most properties already have these information on their website: 

• Check-In information
• Cancellation policies based on booking site 
• Amenities based on reservation 

But when a question comes up, guests don’t search or scroll. They ask and expect an immediate response, which is why teams still get pulled into conversations even when the answers already exist.

What makes AI Agents different from basic Autoresponder.

Akia’s AI Agent goes beyond keyword-based or scripted responses.

Instead of classifying a question and replying with a generic answer, the AI dynamically selects and references the most relevant website content based on what the guest is asking.

Questions the AI Agent can respond to, beyond basic classification.

Pull information that is unique to the reservation data. 

• “Can I cancel my reservation if I booked through Booking.com?”
• “Does my rate include breakfast?”
• “Are pets allowed in rooms with balconies?”

What changes when AI has website context?

When guests ask questions, it’ll pull information on your page and respond without needing someone to jump in and respond.

That means:

• The AI knows your amenities, policies, and offerings
• Guests get accurate, reservation specific answers instantly
• Staff stop repeating themselves

How it works

There’s no extra AI training required. It’ll read and learn from your website immediately. Add the URL, and within minutes the AI pulls in the information and uses it as live reference material. As long as your webpage is updated, your AI responds accurately.

Watch this 10 second clip on how it works: https://mkt.akia.com/ai-agents-scan-website

What can the AI agent read?

The AI Agent can answer anything from the webpage, but most commonly: 

• Amenities
• Dining 
• House rules and policies
• Hours and availability
• Activities and experiences

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