Akia
HotelTechReport4.9 stars 2k+ customers

Akia only knows what you tell her.

The Knowledge Base is where your property's facts live. Ask her about the wifi code or the pet policy and she knows, because you told her.

9:41
BackMargaret Ellison
Morning! Is the pool open today?

9:41 AM

Yes! The pool's open 7 AM to 9 PM, and there are fresh towels out on the deck. Enjoy!
Deny
Allow
Aa
The Ritz-CarltonSheratonHawaiian HotelsIHGLowklAubergeVelas ResortsExecutiveStaypineappleLife HouseColumbia HospitalityEOSMarriottSt. RegisLarkBrett RobinsonRed RockThe Ritz-CarltonSheratonHawaiian HotelsIHGLowklAubergeVelas ResortsExecutiveStaypineappleLife HouseColumbia HospitalityEOSMarriottSt. RegisLarkBrett RobinsonRed Rock
Upload

Drop in the docs you already have.

Upload your house manual, your policy sheet, a welcome PDF. Akia reads every file and pulls the facts into her Knowledge Base, so you're not retyping what's already written down.

General
Cancellation Policy
Check-in & Checkout
house_manual.pdf

Works with the PMS you already run.

Akia connects to dozens of property management systems and syncs automatically, so every fact stays current without you lifting a finger.

Oracle OperaStreamlineMewsTrackCloudbedsGuestyApaleoEscapiaStayNTouchHostawayWebRezProHospitableInfor HMSOwnerRezMaestroHostfullyClock PMSSkyTouchOracle OperaStreamlineMewsTrackCloudbedsGuestyApaleoEscapiaStayNTouchHostawayWebRezProHospitableInfor HMSOwnerRezMaestroHostfullyClock PMSSkyTouch

PMS

Connect your PMS and she's already caught up.

Akia reads straight from your PMS the moment it's connected. Rates, availability, and the details each unit keeps in there. For vacation rentals especially, that's knowledge that lives nowhere else.

See all integrations
Guesty Connected
The Boathouse · synced from your PMS
Door code4417#
ParkingSee attachment
Checkout11:00 AM
Quiet hoursAfter 10 PM

Tell her the fact. She writes the entry.

Say it the way you'd tell a coworker and Ask Akia turns it into a clean Knowledge Base entry, ready for the next question.

Ask Akia
9:41
Ask Akia

Facts that only apply when they should.

Some answers depend on the situation. Put a condition on an entry and Akia only uses it when it fits, like the pool that closes for winter or the rate that only runs on weekends.

Conditional entries
Cancellation Policy
Booking SourceOTA
Arrival Date30 days
Membership TierSilver
Unit-specific entries

Every unit gets its own set of facts.

Attach an entry to a specific unit and it only surfaces for the guest staying there. This cabin's door code, that condo's parking spot. Each guest gets the answer for their room.

Unit-Specific
Ocean Suite
Balcony access
Around the Neighborhood
sound_system_guide.pdf
The Boathouse
Garden Bungalow
Loft 3B
Self-training

The Knowledge Base grows on its own.

When your team answers something Akia couldn't, she drafts a new entry from that exchange. Your team answers a question once or twice, then stops having to.

Learning

Beach chairs

Guests can borrow beach chairs from the front desk. First come, first served.

Deny
Allow

Teach Akia once.

See how fast her Knowledge Base fills in, and how quickly your team stops answering the same question twice.