Akia only knows what you tell her.
The Knowledge Base is where your property's facts live. Ask her about the wifi code or the pet policy and she knows, because you told her.
9:41 AM
Drop in the docs you already have.
Upload your house manual, your policy sheet, a welcome PDF. Akia reads every file and pulls the facts into her Knowledge Base, so you're not retyping what's already written down.
Works with the PMS you already run.
Akia connects to dozens of property management systems and syncs automatically, so every fact stays current without you lifting a finger.
PMS
Connect your PMS and she's already caught up.
Akia reads straight from your PMS the moment it's connected. Rates, availability, and the details each unit keeps in there. For vacation rentals especially, that's knowledge that lives nowhere else.
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ConnectedFacts that only apply when they should.
Some answers depend on the situation. Put a condition on an entry and Akia only uses it when it fits, like the pool that closes for winter or the rate that only runs on weekends.
Every unit gets its own set of facts.
Attach an entry to a specific unit and it only surfaces for the guest staying there. This cabin's door code, that condo's parking spot. Each guest gets the answer for their room.
The Knowledge Base grows on its own.
When your team answers something Akia couldn't, she drafts a new entry from that exchange. Your team answers a question once or twice, then stops having to.
Beach chairs
Guests can borrow beach chairs from the front desk. First come, first served.
FAQ
Training Akia, answered.
How does an AI agent learn about my property?
You build a Knowledge Base of your policies, amenities, and answers, and Akia reads from it. You can add entries, upload documents, or point her at your website, and she uses that to answer guests and staff.
What does the AI need to know before it can answer guests?
Akia answers from what you put in her Knowledge Base, so you start with the questions guests ask most: check-in time, parking, wifi, pet policy. You keep adding as new questions come up.
What happens when the AI doesn't know an answer?
Akia only answers from what you've given her. When she hits a question she can't answer, she hands it to a person instead of guessing, and you can add that answer so she has it next time.
Can the AI learn from our existing documents and website?
Yes. You can upload documents and point Akia at your website, and she pulls answers from them so you don't retype everything by hand.
Teach Akia once.
See how fast her Knowledge Base fills in, and how quickly your team stops answering the same question twice.
