Plans & Pricing

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Find the appropriate packages, upgrades, or add-ons for your property below. Pricing can vary depending on needs, so speak to one of our specialists today.

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Base Package
Quantities denoted with an asterisk () are based on a 100-room hotel.
Feature
Guest Messaging
The ability to send messages to your guests via text-messaging (SMS/MMS), email, or apps like Messenger, WhatsApp, WeChat, Viber, etc.
Unlimited
Automated Responses
Configure automated replies to guests based on the intent of their messages.
All 35+ Behaviors
Scheduled Message
The ability to configure a recurring outgoing message. In the Base Package, this is always the pre-arrival message.
1
Follow Up Messaging
This is a special type of scheduled message that checks in with the guest on their stay.
10 per day
Review Links
Akia will attempt to drive happy guests to online reputation sites.
10 per day
Seats
The number of accounts or users that can be created.
5
Departments
Configure different departments so that conversations can be forwarded or automatically routed to them.
1
Mobile Apps (iOS and Android)
Mobile apps are available for all logins.
1
Macros
Customize and quickly access messages you often send to guests.
2
Broadcast Sampler
Send messages to groups of guests at once. This quantity does not replenish in the Base Package.
5 lifetime
Campaign Messages Sampler
Akia will attempt to drive happy guests to online reputation sites. This quantity does not replenish in the Base Package.
1200 lifetime
Audience Clusters
Create groups of audiences or automatically cluster them based on interests, sentiment, or purchase activity.
2
Upgrade Packages
All quantities are in addition to the Base Package.
Revenue
This is an add-on specifically to target the marketing efforts of an hotel. Contains features like audience segmentation, clustering, live chat, website tracking, email campaigns, and SMS remarketing.
Audience Clusters
Create groups of audiences or automatically cluster them based on interests, sentiment, or purchase activity.
Unlimited
Journey Tracking BETA
Understand guest purchase intent by tracking frequency of website visits or email opens.
Beta Only
Live Chat
Allow guests to ask questions quickly on your website.
Included
Campaign Messages
Drive direct bookings by sending text-messaging campaigns.
1200 per month
Departments
Configure different departments so that conversations can be forwarded or automatically routed to them.
1
Seats
The number of accounts or users that can be created.
2
Food and Beverage
Properties who have an F&B department or are looking to multiply their F&B efforts. Hotels will find that guests are more likely to place orders when the friction to order has been lowered.
Digital Menu System
Create a digital menu for guests to order from.
Included
Departments
Configure different departments so that conversations can be forwarded or automatically routed to them.
1
Seats
The number of accounts or users that can be created.
2
Campaign Messages Sampler
Akia will attempt to drive happy guests to online reputation sites. This quantity does not replenish in the F&B Upgrade.
1200 lifetime
Efficiency
Designed for further enhancing operations at the property with features like digital registration cards, team chat, tasks, automatic department routing, macros, or attachment uploads.
Digital Registration Cards
Configure digital agreements to be signed by guests.
Unlimited
Automatic Department Routing
Forward conversations to different departments based on the detected intent.
Included
Team Chats
Communicate internally with your team.
Included
Tasks
Manage work items with our tasks tool. Automatically create them from guest conversations.
Included
Macros
Customize and quickly access messages you often send to guests or your team.
8
Attachment Uploads
Upload attachments to send to guests.
Included
Broadcasts
Send messages to groups of guests at once.
2 per month
Scheduled Messages
The ability to configure a recurring outgoing message.
1
Follow Up Messaging
This is a special type of scheduled message that checks in with the guest on their stay.
Unlimited
Departments
Configure different departments so that conversations can be forwarded or automatically routed to them.
2
Seats
The number of accounts or users that can be created.
2
Experience
For properties who have on-property amenities that focus on guest experiences. This package includes review management, unlimited review links, a digital compendium for guests, automatic translation, tooling for a concierge department.
Digital Compendium BETA
Create a digital compendium for guests to access chat and other resources.
Beta Only
Review Management BETA
Integration and analytics into Google Reviews. Respond to guest reviews.
Beta Only
Review Links
Akia will attempt to drive happy guests to online reputation sites.
Unlimited
Translations
Automatically translate guests speaking other languages into English.
Included
Reminders
Schedule messages to send out to guests at another date or time.
Included
Attachment Uploads
Upload attachments to send to guests.
Included
Broadcasts
Send messages to groups of guests at once.
1 per month
Scheduled Messages
The ability to configure a recurring outgoing message.
1
Departments
Configure different departments so that conversations can be forwarded or automatically routed to them.
1
Seats
The number of accounts or users that can be created.
2
Add-Ons
Increase the limits of the following features.
Add-On
Campaign Messages
Drive direct bookings by sending text-messaging campaigns.
1200 per month
Broadcasts
The ability to configure a recurring outgoing message. In the Base Package, this is always the pre-arrival message.
1 per month
Scheduled Messages
This is a special type of scheduled message that checks in with the guest on their stay.
1
Departments
Akia will attempt to drive happy guests to online reputation sites.
1
Seats
The number of accounts or users that can be created.
1

See it in action.

Use text-messaging to drive guest engagement and direct bookings today.

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