Akia runs your whole guest experience.
From the first booking message to the review after checkout, one agent carries every moment of the stay, on the channels your guests already use.
Booking AI Voice
Akia answers the phone and books the room herself, so a call that would have gone to voicemail becomes a confirmed reservation.
Evelyn Harrington
Incoming call · Akia answering
Evelyn Harrington
Confirmation SEG-7K3P9
Property
Hotel Segundo
Room
Deluxe King · 214
Check-in
Aug 2
Check-out
Aug 5
Status
Pre-Arrival Upsells & Info
A guide lands before the stay with everything they need to know, plus a few upgrades worth saying yes to.
Before you arrive
A few ways to make the stay yours.
Farm eggs & sourdough
$24
Pan-seared trout
$38
Old fashioned
$19
Butternut squash soup
$18
Arrival Digital Check-In
Registration cards for hotels, rental agreements for homes. Guests check in before they arrive and get their door code the moment they do.
You’re all set
Checked in. Here’s your room and door code.
Government ID
Driver’s license · United States
Selfie check
Matched to your ID
In-stay Guest Messaging
Whatever a guest needs mid-stay, Akia handles it in the same thread and files the task to the right person.
Departure Reviews & Surveys
Akia asks how the stay went. Happy guests get pointed to the review sites, and a low score reaches your team while there’s still time to fix it.
Theodore Blackwell
The smoothest stay we’ve had. Every question got answered in seconds, and our early check-in was ready the moment we arrived. We’ll be back.
Re-booking Email Marketing
When it’s been a while, Akia sends past guests a room they’ll love, so the next stay books direct.
Come back and see us, Margaret
Your next stay is waiting
It’s been a while. Here’s a room we think you’ll love.
Summit Residence
Sleeps 4 · King bed · Private terrace
Hotel Segundo · 1 Ocean Drive · Unsubscribe
Proof from properties running Akia.
Real numbers from hotels and vacation rentals that hand the whole guest experience to one agent.
A check-in they finish before they arrive.
Akia collects the details, verifies ID, and takes the card authorization while the guest is still on the road, so they walk past the front desk instead of waiting at it.
Verify your ID
One photo of your ID and a quick selfie. Akia matches them in seconds.
Government ID
Driver’s license · United States
Selfie check
Matched to your ID
Theodore Blackwell
Confirmation SEG-4M8X2
Name match
Matches the name on the reservation
Face match
Selfie matches the government ID
Payment verified
Card on file, screened for fraud
Every question, answered in seconds.
Whatever a guest needs at any hour, Akia handles it in the same thread, from the WiFi password to a late checkout to a fresh set of towels sent up to the room.
# front-desk
Amity Whitfield: Room 214 faucet is fixed ✅
Team Chat / 12m ago
Margaret Ellison
What time is check-in? And is early check-in…
SMS / 5m ago
Theodore Blackwell
The bathroom sink faucet is dripping steadily.
Airbnb / 18m ago
Beatrice Langford
Do you have parking on site?
Vrbo / 1h ago
Silas Montgomery
Thank you! See you Friday.
Booking.com / 2h ago
Eleanor Fairfax
Re: Your upcoming stay at Hotel Segundo
Email / 3h ago
Percival Greene
Voicemail · 0:42
Voice / 4h ago
9:14 AM / JUL 12
Akia brings guests back.
Ask Akia for a campaign in plain language and she drafts the email in your brand’s voice, ready for you to review and send. A seasonal offer or a note to past guests goes out to the guests most likely to book again.
Come back and see us, Margaret
Your next stay is waiting
It’s been a while. Here’s a room we think you’ll love, book direct in a tap.
Summit Residence
Sleeps 4 · King bed · Private terrace
Hotel Segundo · 1 Ocean Drive · Unsubscribe
Know how every guest really felt.
Akia asks each guest how the stay went, in the thread they already use. A low score reaches your team while there’s still time to fix it, and your happiest guests get sent to the review sites.
Net Promoter Score
Last 30 days412 responses this period
Every detail flows back to your PMS.
Akia connects to dozens of property management systems, so everything she handles across the stay lands in the system your whole operation already runs on.
PMS Writeback
A guest experience that finishes in your PMS.
Everything Akia collects across the stay writes straight back to your PMS, so the folio and reservation stay current on their own.
See all integrationsMargaret Ellison
Confirmation SEG-4M8X2
margaret.ellison@gmail.com
Phone
+1 (415) 555-0134
Arrival
Fri, 3:40 PM
Departure
Mon, 11:00 AM
Run the whole stay in one place.
See how one agent carries a guest from the booking message to the five-star review, on your own property.
