4.9 stars 2k+ customers

Akia runs your whole guest experience.

From the first booking message to the review after checkout, one agent carries every moment of the stay, on the channels your guests already use.

9:41

BackEleanor Fairfax

We just booked for our anniversary!

Proof from properties running Akia.

Real numbers from hotels and vacation rentals that hand the whole guest experience to one agent.

A check-in they finish before they arrive.

Akia collects the details, verifies ID, and takes the card authorization while the guest is still on the road, so they walk past the front desk instead of waiting at it.

Arrival

9:41

HotelSegundo

Verify your ID

One photo of your ID and a quick selfie. Akia matches them in seconds.

Government ID

Driver’s license · United States

Selfie check

Matched to your ID

Submit

mi.ni.app

Theodore Blackwell

Confirmation SEG-4M8X2

Verified

Name match

Matches the name on the reservation

Face match

Selfie matches the government ID

Payment verified

Card on file, screened for fraud

9:41

HotelSegundo

Verify your ID

One photo of your ID and a quick selfie. Akia matches them in seconds.

Government ID

Driver’s license · United States

Selfie check

Matched to your ID

Submit

mi.ni.app

Theodore Blackwell

Confirmation SEG-4M8X2

Verified

Name match

Matches the name on the reservation

Face match

Selfie matches the government ID

Payment verified

Card on file, screened for fraud

During the stay

Every question, answered in seconds.

Whatever a guest needs at any hour, Akia handles it in the same thread, from the WiFi password to a late checkout to a fresh set of towels sent up to the room.

9:41

# front-desk

Amity Whitfield: Room 214 faucet is fixed ✅

Team Chat / 12m ago

Margaret Ellison

What time is check-in? And is early check-in…

SMS / 5m ago

Theodore Blackwell

The bathroom sink faucet is dripping steadily.

Airbnb / 18m ago

Beatrice Langford

Do you have parking on site?

Vrbo / 1h ago

Silas Montgomery

Thank you! See you Friday.

Booking.com / 2h ago

Eleanor Fairfax

Re: Your upcoming stay at Hotel Segundo

Email / 3h ago

Percival Greene

Voicemail · 0:42

Voice / 4h ago

9:41

BackMargaret Ellison

9:14 AM / JUL 12

Morning! Is the pool open today?

It is! Open 7 AM to 9 PM, and towels are out on the deck.

You’re all set, Margaret. Late checkout at 2 PM, no charge. I’ll let housekeeping know.

Deny

Always AllowAllow

We don’t have to go in and type every response anymore. It copies the tone of voice we’ve always had, keeps everything consistent across the brand, and the AI just fully takes care of itself.

Andrew Hewitt

Group Manager, Rambla

Case Study Rambla

90%

Guest Review Index

80%

Messages handled by AI

Upsells

She sells the better stay.

Akia offers the better room at the moment a guest is most likely to say yes, and the charge posts straight to the folio.

Akia brings guests back.

Ask Akia for a campaign in plain language and she drafts the email in your brand’s voice, ready for you to review and send. A seasonal offer or a note to past guests goes out to the guests most likely to book again.

Marketing

HHotel Segundo

Come back and see us, Margaret

HotelSegundo

Your next stay is waiting

It’s been a while. Here’s a room we think you’ll love, book direct in a tap.

Ocean View Suite

Sleeps 4 · King bed · Private balcony

$340 / nightBook

Hotel Segundo · 1 Ocean Drive · Unsubscribe

After checkout

Know how every guest really felt.

Akia asks each guest how the stay went, in the thread they already use. A low score reaches your team while there’s still time to fix it, and your happiest guests get sent to the review sites.

Net Promoter Score

Last 30 days

62+6vs. prior period

Promoters71%

Passives20%

Detractors9%

412 responses this period

Every detail flows back to your PMS.

Akia connects to dozens of property management systems, so everything she handles across the stay lands in the system your whole operation already runs on.