Streamlined Operations for Better Service

October 7, 2020
If you’re on-the-go with various requests from guests, we know you don't want to waste any time. With our recent updates, our goal was to help you easily get organized and attend to requests while staying in clear communication. Check out the new ways you can use Akia to provide excellent service:

Workflows: This new feature is shortcut for various actions. You can configure the workflow to automatically message guests with a follow-up to their request. The workflow will also create a new task for the specific department that the task corresponds to.

Mark for Review: This action will create a task and associate the task with a guest. It will notify the manager to review the conversation, and it can be configured to automatically message the guest that someone will attend to their request shortly.

App Update: The recent app update includes a task details view, links between the guest and the task, and the ability to create team chats on the app. The task details view better reflects the desktop version, and the links allow for clear association between tasks and guests.

Multiple Uploads on Agreement: The Digital Registration Card has been extended to support multiple uploads of images. Guests can easily include photos of government IDs, tax exempt government forms, and selfies, to name a few examples.

Cancel reservation: This action automatically disables automated messages from Akia and clears check-in and check-out dates from the system.

Provision Devices: The Provision Device button has been moved to the Settings tab on the mobile app. This action allows your staff without individual logins to enter their 4-digit employee code and proceed with the system on a provisional device.

hotel front desk staff on the phone

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