Ask Akia is one place your whole team can go to for information around your policies, house manuals, welcome guides, and every important file. Since it has all your resources, you can ask her anything such as "what is the check-in policy," "who is staying in room 404," "what is the upsell revenue for this month."
Plus she takes action: tell her what you need and she handles it, whether that's filing a task on every checkout or building a form to collect early check-in requests.
Which means your newest hire can do on day one what used to take a year of learning who to ask. We went into more detail on how that works when she launched.
Here are 10 prompts worth your time, sorted by what you're trying to get done.
Training and ramping up a new hire.
A new front desk agent picks up the job quickly. What takes months is your property's hundred specifics, and most of those live in a senior person's head or a binder.
1. "What's our pet policy for the cottages, and does it change for OTA bookers?"
You get the actual policy and fee, plus any difference by booking channel. If direct bookers have the pet fee waived and OTA bookers pay a daily charge, she says so. Swap in parking validation or which units have a washer and it works the same way.
That's a question a new hire would otherwise have to carry to a manager.
2. "Margaret Ellison says she can't enter the property. Can you fix it?"
Akia finds the room Margaret is in, reissues the code, and texts her the new one. She can offer to unlock the door remotely too. She shows you what she's about to send and waits for you to confirm.
Getting a number without waiting for a report.
Anything you'd normally export to a spreadsheet, ask her instead. She reads live data and builds the chart herself, so you get the number and the shape of it in one answer.
3. "How are we pacing for next month compared to this time last year?"
You see where you stand, comparison from another date, and a chart of how the month fills in across the calendar.
Then keep going. "What's driving it?" and "Which room type is soft?" are follow-ups she holds context for, so you're having a conversation instead of running four reports.
4. "What did we make on upsells in August, and which offer drove most of it?"
Revenue, plus the split across early check-in, late checkout, room upgrades, and anything else you're selling. If you run a portfolio, add "by property" and you'll see which ones are quietly leaving money alone.
5. "What did guests complain about last month, and which rooms?"
You get the complaints ranked by how often they came up, plus a chart breaking them down by room and room type. Noise in the units over the parking lot, or AC in the west wing.
Complaints are the thing everyone has a feeling about and nobody has a number for. She turns that into something you can hand to maintenance on Monday.
Updates on guests and upcoming stays.
6. "How many guests are arriving tomorrow?"
The morning standup question. Akia reads arrivals straight from your PMS and flags the ones without a room assigned, so you're looking at the handful that need you.
Setting things up and putting work in motion.
Anything Akia's automations can do, your team can now ask for in plain language.
7. "Create a task for every checkout today to clean the AC filter."
One sentence, and it's a task in every relevant room, routed to the right department, without anyone opening the task builder.
Teaching Akia herself.
This is the one buyers ask about before they sign: who keeps this thing up to date. You do, in a sentence, the same way you'd tell a new manager.
8. "The pool is closed for resurfacing Nov 3 to Nov 14."
That goes into your Knowledge Base, and from that second everyone asking about the pool gets the closure. Your staff and your guests, on every channel, without anyone editing a document or remembering to tell the overnight shift.
9. "Create a cancellation SOP for OTA bookers."
Skills are the playbooks Akia opens when a guest's request calls for one. Akia drafts the whole thing, the steps and the tone and which agents it applies to, then shows you a review card. Approve it and it's live.
Procedures change, so the reverse works too. Tell her the arrival cutoff moved and she drafts the edit with a before and after.
10. "Train Akia on this."
Hand her your policy manual, your rate sheet, or a page from your own website, and Akia reads it and builds entries from it.
Where her answers come from.
Akia only knows what you've told her. Her answers come from your Knowledge Base, where you paste your policies and FAQs, and from your PMS, which she reads live.
Akia connects to Property Management Systems like Mews, Cloudbeds, StayNTouch, Guesty, Hostaway, and dozen more, so reservations and arrivals stay current without anyone syncing anything. Update a policy once and every person who asks gets the new answer.
Frequently Asked Questions
What is a hotel AI assistant?
A hotel AI assistant is an agent your staff can ask questions in plain language, connected to the property's own systems so the answers reflect real policies and live reservations. Akia answers questions about reservations, arrivals, rates, and internal procedure, and she carries out routine actions like creating a task or sending a guest message once a staff member approves.
How is this different from a chatbot on our website?
A website chatbot talks to guests who are shopping. Ask Akia talks to your employees, so she can see things a guest-facing assistant never should: the full reservation record, payment status, task queues, and your internal procedures. Both draw on the same Knowledge Base, so what your staff hear matches what your guests are told.
Does it replace training?
No. It replaces the interruption. A new hire still learns your property. They just stop having to find a manager to answer a question that already has a known answer.
See her work.
The fastest way to understand any of this is to watch someone on your team use her for a shift. Book a demo and we'll run your own questions through her.
