4.9 stars 2k+ customers

Your whole property, chat by chat.

Private chats, channels, and notes live right beside the guest inbox. Housekeeping, maintenance, and management coordinate in the same place they answer guests.

Hotel Segundo 🏨

Arthur Pembridge: 92% on the books tonight, two suites left.

8m ago

Front Desk 🛎️

Eli Porter: 412 is ready early, sending the Bellamys up.

12m ago

FD / HSKP 🤝

Cordelia Kay: 318 wants a late checkout, is 2 okay?

20m ago

Margaret Ellison

What time is check-in? And is early check-in possible?

22m ago

Maintenance 🔧

Daniel Thompson: Lobby pendants back on, bulbs swapped.

2h ago

Segundo Softball ⚾

Cecilia Hathorne: We won. Undefeated. No further comment.

Yesterday

We are a cozy and unique property, so leveraging Team Chat has been great for us as it helps simplify our operations without adding any unneeded overhead for our teams.

Victor Beauchamp

General Manager, Hotel Royal Long Beach

Case Study Hotel Royal Long Beach

New task

A task, filed right inside the chat.

The message is already the work order. Turn it into a task and it keeps every word, along with who it's for and how urgent it sounded.

9:41

BackMaintenance 🔧

Amity Whitfield

Hey @Daniel Thompson can you check the lights in the lobby? it’s urgent

Or just ask her to file it.

Tell Akia what needs doing. She writes it up, hands it to Daniel, and it shows up in his queue with the room and the urgency already on it.

Ask Akia

Internal notes

Notes keep what chat lets scroll away.

Post a note to a chat and it stays put. The house rules, the allergy, the way you like the lobby set for a wedding. The next shift reads it without asking.

Amity WhitfieldinFront Desk 🛎️

Posted 2 days ago

Segundo house rules, the short version

Late checkout is ours to give until 2 PM, no manager needed. Past that it's a half-night rate, and Arthur has to sign off.

Anything a guest asks for twice, file it as a task so it stops living in someone's head.

112

Cordelia Kay1d ago

Saved me twice this week already.

Eli Porter4h ago

Pinning this for the whole night shift.