Akia
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Teach Akia to run your winning playbook.

A Skill is a workflow you teach her once. She runs it the same way on every property and every channel.

Early check-in

A guest wants their room before 3 PM.

Prompt

  1. 1Check the time, then look up whether a clean room is free.
  2. 2If one’s ready, offer it for $30 and take the payment.
  3. 3If not, text them the moment housekeeping clears their room.
PMS LookupHousekeeping StatusCapture Payment

Maintenance request

A guest reports something broken in their room.

Prompt

  1. 1Ask the maintenance channel who’s on shift today.
  2. 2File them a task with the room and the issue.
  3. 3Message the guest once it’s marked done.
Dispatch CommunicationCreate Task

Late checkout

A guest wants to stay past 11 AM.

Prompt

  1. 1Check whether their room turns over tonight.
  2. 2If nobody’s arriving, offer 2 PM for $40.
  3. 3Post the charge to their folio once they say yes.
PMS LookupFolio Charge
The Ritz-CarltonSheratonHawaiian HotelsIHGLowklAubergeVelas ResortsExecutiveStaypineappleLife HouseColumbia HospitalityEOSMarriottSt. RegisLarkBrett RobinsonRed RockThe Ritz-CarltonSheratonHawaiian HotelsIHGLowklAubergeVelas ResortsExecutiveStaypineappleLife HouseColumbia HospitalityEOSMarriottSt. RegisLarkBrett RobinsonRed Rock

Tell her the steps. She builds the Skill, then runs it.

Say it the way you'd say it to a coworker. Ask Akia writes it up, and the next guest who reports a problem gets the whole procedure, start to finish.

Ask Akia

Maintenance request

A guest reports something broken in their room.

Prompt

  1. 1Ask the maintenance channel who’s on shift today.
  2. 2File them a task with the room and the issue.
  3. 3Message the guest once it’s marked done.
Dispatch CommunicationCreate Task
Conditions

Skills that run only when they should.

Some procedures only belong in the right moment. Put a condition on a Skill and Akia runs it only when it fits, like the after-hours playbook that kicks in once the front desk closes for the night.

Time9 PM
Front deskClosed
Every channel

The Skill your messaging uses, your phone uses too.

Voice and messaging draw on the same Skills. Teach Akia to handle a request once, and she handles it the same way whether the guest texts in or calls.

9:41

Margaret Ellison

01:24

Confirmation

SEG-4M8X2

Status

Arrived

Property

Hotel Segundo

Room

Deluxe King · 214

Check-in

Jul 12

Check-out

Jul 15

mute
keypad
speaker
Every property

Build it once. Every property gets it.

Create a Skill at one property, then roll it out to the rest in a click. Every property’s Akia picks it up instantly, so the way your best location handles things becomes the way they all do.

Maintenance request

A guest reports something broken in their room.

Prompt

  1. 1Ask the maintenance channel who’s on shift today.
  2. 2File them a task with the room and the issue.
  3. 3Message the guest once it’s marked done.
Dispatch CommunicationCreate Task

Shared to

The Boathouse
Garden Bungalow
Ocean Suite

Teach Akia the way you do things.

Build your first Skill and watch her run it across every property and every channel.