Automate after-hours support for your team.
Schedule when AI Agents need to respond automatically and choose the tasks they’re allowed to handle.
AI Agents cover you for late-night assistance and inquiries when you have minimal to no staff. And now, you can control exactly when Agents operate and what need to complete.
More controls with Conditional Agents.
With Conditional Agent Setup, you can schedule your AI Agents to respond automatically at specific hours and days and choose which tasks they can perform.
You can set rules based on:
- Time (example: 11 PM - 5 AM, the agent can take over when the front desk is closed or when no one is onsite)
- Day of week (weekends vs weekdays)
- Agent mode
- Supervised: staff approves before sending
- Agentic: replies & actions sent automatically
- Capabilities (what the AI is allowed to do)
Door access: lock, unlock, and key reissues.
After-hours access issues can be stressful. Staff have to step in, guests end up waiting, and on-call coverage drives costs. Conditional Agent Setup decides how AI Agents handle these situations instead.
- Unlock or lock smart doors for verified guests - Guests can request access by text, and the door will unlock/lock.
- Reissue a new access code automatically - When a code fails, the Agent can regenerate and resend a new code.
The system checks the reservation automatically before taking action. Matt Chandler, at The Chandler Hotel, runs remotely and shares how AI Agents have helped tremendously on troubleshooting door codes, driving upsells, and handling 90% of their guest messages on their own.
Control more agent capabilities.
Decide which responsibilities the AI can take independently and which still need a human review.
- Tasks - Create tasks for maintenance or housekeeping when guests report an issue
Review Management - Follow up with guests about their stay, escalate negative feedback, or reply automatically - Upsells - Offer upgrades, late checkout, or paid add-ons
Fun fact: AI Agents respond to all messages, including OTA channels, and Akia’s Web chat on your website.
More flexibility on AI management.
Conditional Agent Setup gives you full control over how automation supports your property. Decide exactly when AI Agents step in, what they can do, and when staff approval is required. This flexibility helps minimize wait times, reduce after-hours labor needs, and ensure guests still receive immediate assistance
Time is one the greatest asset and one of the things that [Akia] has helped us out as a property tremendously.
Stephanie P.
Digital Marketer
Time is one the greatest asset and one of the things that [Akia] has helped us out as a property tremendously.
Ethan Fishbane
Director of The Front Office, Prince Waikiki
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