4.9 stars 2k+ customers

Akia chats with shoppers to drive more direct bookings.

Add Akia's chat widget to your site in minutes. Guests get instant answers, you get more direct bookings.

Hi! I’m the front desk assistant for The Segundo. How can I help?

Do you have anything open this weekend?

We do. Here are two that are free Friday to Sunday:

Deluxe King

Corner windows over the city and a king bed you sink right into.

$199 / night

Ocean Suite

A private balcony over the water and a deep soaking tub for two.

$289 / night

Garden Bungalow

A shady garden patio with a hammock, a few steps from the pool.

$249 / night

Is breakfast included with the suite?

It is. Breakfast for two comes with the Ocean Suite every morning.

Great, let’s book the suite.

Wonderful choice! Here’s your booking link for Friday to Sunday: mi.ni.app/K4m8x2

HotelSegundoOnline

Type your message

Win the conversation, win the direct booking.

For guests who haven't booked yet, web chat runs Akia's booking-focused agent: it answers availability and rate questions in the moment a guest is deciding, shares unit details, and generates a booking link — turning a shopper into a direct reservation, with no OTA commission.

What’s the rate for the Ocean Suite on the 24th?

$289 a night for the 24th, and it’s the last one open that Friday.

Does that include the balcony one?

It does. Private balcony over the water, and a soaking tub for two.

Let’s take it.

Wonderful! Here’s your link to book it direct: mi.ni.app/K4m8x2

HotelSegundoOnline

Type your message

Turn anonymous visitors into reachable guests.

The welcome screen can ask for a name, email, and phone before the chat starts — and present an SMS opt-in with your consent language. Once a phone number is on file, the conversation doesn't die when the tab closes: staff carry it on over SMS, WhatsApp, or email from the Unified Inbox.

HotelSegundo

Welcome.

Let’s begin your journey.

NameMargaret Ellison

Emailm.ellison@gmail.com

Phone(415) 555-0148

Text me updates about my stay.

Terms|Privacy Policy

Start chat

Every conversation logged in your inbox.

No more messages lost in a widget silo. Every web chat conversation flows into your Unified Inbox alongside SMS, email, and OTA messages. Full history, team assignment, and status tracking.

9:41

Silas Montgomery

Is the pool open past 9pm?

Web Chat / now

Margaret Ellison

What time is check-in?

SMS / 5m ago

Theodore Blackwell

The bathroom sink faucet is dripping.

Airbnb / 18m ago

Beatrice Langford

Do you have parking on site?

Vrbo / 1h ago

Eleanor Fairfax

Re: Your upcoming stay at Hotel Segundo

Email / 3h ago

AI is a game-changer. Not getting interrupted and knowing guests are being taken care of is absolutely great. 90% of our messages are resolved automatically by AI Agents.

Matt Chandler

Owner, The Chandler Hotel

Case Study The Chandler Hotel

90%

AI Resolution

$20-30K

Upsell Revenue

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