Building the future of hospitality.
Akia was founded with a simple belief: every guest deserves a seamless, personalized experience, and every hotel should have the tools to deliver it. We're building AI-powered technology that makes this possible at scale.
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Our story
The hospitality industry runs on personal connections. But as guest expectations have evolved and operational complexity has grown, hotels have struggled to maintain the level of personalized service that guests expect.
We saw an opportunity to use AI and automation to handle the routine, so hotel teams could focus on the exceptional. What started as a simple guest messaging tool has evolved into a comprehensive platform that covers the entire guest journey — from the first website visit to the post-stay review.
Today, Akia powers guest experiences at over 1,000 properties worldwide, from boutique hotels to major hotel groups. Our AI agents handle millions of guest interactions each year, helping hotels increase revenue, reduce costs, and earn better reviews.