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Case Studies

See how hotels are using Akia to transform their guest experience and drive results.

AI Agents keep guest messaging consistent across its international team.
Habitue Homes
Habitue Homes

AI Agents keep guest messaging consistent across its international team.

Different people, different countries, thousands of messages — all sounding the same. Akia's AI Agent drafts every reply for Habitue Homes, pulling guest data from Streamline so each one's accurate and it allows the team to get time back for other admin work.

How an EOS Hospitality property manages communication for their hotel and the spa bookings.
The Bellmoor Inn & Spa
The Bellmoor Inn & Spa

How an EOS Hospitality property manages communication for their hotel and the spa bookings.

The Bellmoor Inn & Spa automates 86% of their guest communication with Akia’s guest journey, 2-way communication, and registration for arrivals.

StayNTouch
86%
of guest inquiries handled by automation
74%
completion rate of registration cards
Pre-arrival, automated: less time responding, more revenue per stay.
The Guesthouse Hotel
The Guesthouse Hotel

Pre-arrival, automated: less time responding, more revenue per stay.

The Guesthouse Hotel built a pre-arrival journey that handles communication and upsells before check-in, leveraging AI Agents to understand each guest and respond in seconds.

Opera
$3K
parking and amenity upsells before arrival
73%
guest conversations automated
85
Guest Sentiment rating
Faria Resorts drove $89K in post-stay revenue in one month.
Faria Resorts
Faria Resorts

Faria Resorts drove $89K in post-stay revenue in one month.

With automated list syncing from Streamline, a drag-and-drop email builder, and direct booking attribution, Faria Resorts could quickly build, launch, and measure campaigns end-to-end.

Streamline
$89K
post-stay revenue in one month
Contactless property maintains high guest services with AI Agents.
Rambla
Rambla

Contactless property maintains high guest services with AI Agents.

As Rambla expanded across five contactless properties, AI Agents took on the majority of guest communication, now handling over 80% of outbound messages so the team can deliver fast, consistent service that guests expect.

Mews
90%
in Global Review Index
80%
of outbound communication handled by AI Agents
#2–3
ranking in their competitor set
Weekender Hotels: Simplifying multi-property operations
Weekender Hotels
Weekender Hotels

Weekender Hotels: Simplifying multi-property operations

Operating ten boutique properties, Weekender Hotels streamlined check-ins, messaging, digital guides, and guest workflows into one intuitive system that saves hours daily and keeps all guest data in one place for a complete view across properties.

Mews
2
hours/day saved on automating check-ins
3 → 1
streamlined processes for their guest experience
$5.3K
in upsell revenue for January 2026
Winter Park saved 25% of their workday with by automating their guest communication
Winter Park Lodging Company
Winter Park Lodging Company

Winter Park saved 25% of their workday with by automating their guest communication

Streamline syncs guest data directly into Akia for Winter Park & Steamboat Lodging Company, removing manual imports and list rebuilding. Real-time data triggers timely messages, team updates, and a fully automated guest journey.

Streamline
2hrs
saved per day automating their journey
40%
of messages are now automated
25%
of their workday saved
WERFY doubled revenue in their slowest months
WERFY
WERFY

WERFY doubled revenue in their slowest months

WERFY built trust with past guests, shifting bookings away from OTAs, and doubled their revenue during their slowest months with email marketing.

Cloudbeds
2x
revenue in post-stay marketing
5 star experiences, without a front desk
Redamo Suites
Redamo Suites

5 star experiences, without a front desk

Redamo Suite proves you don’t need a front desk to deliver high-touch service, with Akia powering automated check-ins, proactive messaging, and driving guest satisfaction.

Mews
4.9/5
Average rating on Google
9.4/10
Average rating on Expedia
70%
of messages are automated
Revival Hotels generates $13K+ in post-stay bookings after switching to Akia.
Revival Hotels
Revival Hotels

Revival Hotels generates $13K+ in post-stay bookings after switching to Akia.

Revival Hotels, a 414-room hotel group, can now see exactly which campaigns drive bookings and build audiences directly from their Stayntouch data.

StayNTouch
$13,500
in post-stay revenue within 4 months
IMPRINT Hospitality drives $75k in marketing revenue across its portfolio.
IMPRINT Hospitality
IMPRINT Hospitality

IMPRINT Hospitality drives $75k in marketing revenue across its portfolio.

Different properties, different peak seasons. IMPRINT used guest data to target audiences by destination and generated $75K in post-stay revenue.

StayNTouch
$75k
post-stay marketing revenue within 4 months
Capturing revenue from last-minute buyers
The Mohicans Treehouse Resort and Wedding Venue
The Mohicans Treehouse Resort and Wedding Venue

Capturing revenue from last-minute buyers

The Mohicans Treehouse Resort and Wedding Venue, a remote, front-desk-free resort, unlocks $1K+ in monthly upsell revenue with customized Mini Apps and timed reminders.

Cloudbeds
$1,144
average monthly upsell revenue in Q3
Circle Hotel Fairfield drives $125K in 4 months with Marketing Suite.
Circle Hotel Fairfield
Circle Hotel Fairfield

Circle Hotel Fairfield drives $125K in 4 months with Marketing Suite.

A seasonal independent hotel automated guest data, segmentation, and recurring sends to turn post-stay outreach into $125K in revenue.

StayNTouch
$125K+
in post-stay bookings
100%
of guests can now be marketed to
#1
marketing channel on revenue
Revival Hotels is Pioneering "Invisible Hospitality" with Akia’s Guest Journey Platform
Revival Hotels
Revival Hotels

Revival Hotels is Pioneering "Invisible Hospitality" with Akia’s Guest Journey Platform

Revival Hotels uses Akia to power its Invisible Hospitality™ model—delivering high-touch, tech-enabled guest experiences with minimal staff by automating check-ins, messaging, access, and support across its portfolio.

StayNTouch
50%
Reduction in operating costs
24%
Increase in guest satisfaction scores
70%
Automated guest communication
Delivering a high-end retreat in an off-the-grid location
The Mohicans Treehouse Resort and Wedding Venue
The Mohicans Treehouse Resort and Wedding Venue

Delivering a high-end retreat in an off-the-grid location

How The Inflo Group helped The Mohican Treehouse Resort and Wedding Venue eliminate manual check-in bottlenecks with Akia’s automated waivers and access codes.

Cloudbeds
100%
of guests received waivers and codes without staff intervention
30%
drop in administrative overhead by automating check-ins
Bed & breakfast cuts constant interruptions and drove revenue from upsells
The Villa Toscana
The Villa Toscana

Bed & breakfast cuts constant interruptions and drove revenue from upsells

The Villa Toscana was overwhelmed by endless early check-in and late checkout requests. With Akia, those questions became automated upsells worth $1.1k per month.

WebRezPro
75%
Reduction in Repetitive Questions
$1,153
Avg Monthly Upsell Revenue
24/7 coverage with AI Agents.
The Chandler Hotel
The Chandler Hotel

24/7 coverage with AI Agents.

The Chandler Hotel uses AI to troubleshoot door access instantly, trigger upsells, and automate repetitive questions, which handles 90% of guest inquiries without a front desk.

Guesty
90%
of guest messages resolved by AI Agents
$30K
in additional upsell revenue
Turning upsells into 4x ROI
Sandpiper Beacon Beach Resort
Sandpiper Beacon Beach Resort

Turning upsells into 4x ROI

With early check-in and late checkout built into the guest journey, Sandpiper Beacon proves that Akia more than pays for itself, moving from manual operations to automated revenue capture.

Opera
$14K
Upsell revenue in Q3
Bring operational excellence with tighter integration.
black swan
black swan

Bring operational excellence with tighter integration.

black swan's partnership with Akia exemplified the power of strategic integrations.

Mews
Climb 300+ ranks on TripAdvisor
Dylan Hotel NYC
Dylan Hotel NYC

Climb 300+ ranks on TripAdvisor

Dylan Hotel NYC changed their ranking from #390 to #63 in 3 years with Akia.

Infor HMS
4x
Engagement — higher in TripAdvisor ranking.
83.6%
Reg Cards — Sign rate
Secure positive guest experiences
Red Rock Vacations
Red Rock Vacations

Secure positive guest experiences

Red Rock Vacation Rentals prioritizes guest satisfaction by streamlining and expediting guest communication.

Track PMS
50% ↓
Response Time — Decreased
90%
Guest Engagement — Engaged
82%
Rental Agreement Sign Rate — Signed
Leave no guests unattended.
Aspen Suites
Aspen Suites

Leave no guests unattended.

Aspen Suites brought in instant communication with their guests by implementing Akia and leveraging its sync with roommaster.

RoomMaster
70% ↓
Response Time — Decreased
Staypineapple switches AI platforms and sees significant monthly revenue increase
Staypineapple
Staypineapple

Staypineapple switches AI platforms and sees significant monthly revenue increase

Akia and MEWS create a unified CRM tool across Staypineapple's 10 boutique properties, leading to increased revenue and direct bookings.

Mews
$20k
increase in monthly revenue
56%
of OTA emails enriched
$10K to $0 in fraud bookings
Rambla
Rambla

$10K to $0 in fraud bookings

See how Akia and Mews completely eliminated fraudulent bookings for Rambla by automating ID and payment verification.

Mews
$0
in fraudulent bookings
99.9%
of guests check in digitally before arriving
Hotel Van Zandt, a Sage property, replaces 3 tools with Akia to simplify operations
Hotel Van Zandt
Hotel Van Zandt

Hotel Van Zandt, a Sage property, replaces 3 tools with Akia to simplify operations

Hotel Van Zandt replaced a platform for SMS, email blasts, and manual check-ins with a single guest experience hub.

Opera
3
platforms replaced by 1
Cut front desk workload by eliminating paperwork
Oswego Hotel
Oswego Hotel

Cut front desk workload by eliminating paperwork

Oswego Hotel replaced time-consuming manual processes with Akia and WebRezPro, automating guest messaging, reducing front desk workload, and saving staff hours—all while improving accuracy and guest satisfaction.

WebRezPro
30%
Decreased front desk questions
50%
time saved by eliminating manual data entry
Generate 2x revenue.
Ski Country Resorts
Ski Country Resorts

Generate 2x revenue.

Ski Country Resort makes extra revenue through upsells, tipping, and regaining OTA commission.

Escapia
2x
Extra Revenue — Akia price
74%
Engagement — Engaged
Reduce no-shows with Akia x WebRezPro.
Harbourside Motel & Wireless Bay Cottages
Harbourside Motel & Wireless Bay Cottages

Reduce no-shows with Akia x WebRezPro.

Akia and WebRezPro integration saves time, improves communication and reduces no-shows.

WebRezPro
7
Booklets — Created
> 3,200
Booklets Sent — No. of times sent
Leverage Akia and Quore to eliminate middlemen.
Dylan Hotel NYC
Dylan Hotel NYC

Leverage Akia and Quore to eliminate middlemen.

Dylan Hotel NYC eased up its operations and communication with Akia and Quore integration.

Quore
79%
Engagement — Engaged
67% ↓
Response Time — Decreased
83.6%
Reg Cards — Sign rate
Eliminate Manual Data Entry
Mari Jean Hotel
Mari Jean Hotel

Eliminate Manual Data Entry

Mari Jean Hotel significantly reduced the amount of time spent on manual data entry with Akia’s two-way integration with Mews.

Mews
50%
Reduction in data entry with Mews/Akia Integration
Leveraging SMS Marketing To Drive More Bookings
Hawaiian Hotels & Resort
Hawaiian Hotels & Resort

Leveraging SMS Marketing To Drive More Bookings

Hawaiian Hotels & Resorts drives more bookings with SMS campaigns as Hawaii reopens for travel.

Springer Miller Systems
12.45%
CTR — Click-throughs
17.8x
ROI — Return on Investment
Climb 300+ ranks on TripAdvisor
Dylan Hotel NYC
Dylan Hotel NYC

Climb 300+ ranks on TripAdvisor

Dylan Hotel NYC changed their ranking from #390 to #63 in 3 years with Akia.

Infor HMS
79%
Engagement — Engaged
67% ↓
Response Time — Decreased
83.6%
Reg Cards — Sign rate
Read how Cedar Lakes Estate did $20k in upsell revenue
Cedar Lakes Estate
Cedar Lakes Estate

Read how Cedar Lakes Estate did $20k in upsell revenue

Discover how Cedar Lakes Estate boosts guest spending by maximizing package visibility pre-arrival and throughout their stay.

Mews
$20k
in upsells per month
20%
of time saved by delivering guest order forms automatically
Deliver door locks >50% faster
The Angler Lodge
The Angler Lodge

Deliver door locks >50% faster

Learn how The Angler Lodge unified their guest check-ins and door locks in one system for faster guest access.

Cloudbeds
30%
operational cost savings
>50%
reduction in check-in time
>50%
faster guest access delivery
Deliver high-end staff-less operations
Elmore Court estate
Elmore Court estate

Deliver high-end staff-less operations

Luke shares how Akia and FLEXIPASS Webkeys unblocked the launch of high-end ultra modern staff-less treehouse cabins on an expansive 13th century English manor estate.

FLEXIPASS
1.5x
Guest survey response rate — Increased
>￡5k
Additional revenue/year — Increased
Take the Busy out of Business
Peppertree Hospitality
Peppertree Hospitality

Take the Busy out of Business

Development VP Chase shares how Akia helps organize the chaotic front desk experience, so the staff can focus on providing a premier experience for their guests.

Jonas Chorum
10,000
Missed Calls Caught — Calls handled by Akia
> 99%
Digital Registration Cards — Completion Rate
88%
Engagement — Engaged Guests
Streamlining Operations with Akia
Hotel Royal Long Beach
Hotel Royal Long Beach

Streamlining Operations with Akia

Hotel Royal Long Beach streamlines its operations with Akia to spend more time providing its award-winning hospitality to every guest.

Cloudbeds
74%
Engagement — Engaged Rate
Staying Connected No Matter The Distance
Fairfield Plantation Resort
Fairfield Plantation Resort

Staying Connected No Matter The Distance

Property managers communicate with their guests in real time even when they are miles apart.

InnRoad
75%
Engagement — Engaged Rate
Operate staff-free with Akia x RemoteLock.
LOGE Westport
LOGE Westport

Operate staff-free with Akia x RemoteLock.

Akia and RemoteLock integration enabled LOGE Westport to operate seamlessly without a 24/7 Office.

RemoteLock
42%↓
Response Time — Decreased
> 400
RemoteLock Codes — Issued Automatically
Providing Personalized Experience Through Akia's Text Messaging
Santa Barbara Inn
Santa Barbara Inn

Providing Personalized Experience Through Akia's Text Messaging

Akia has improved guest interactions with Santa Barbara Inn and streamlined operations without sacrificing the personal touch they're known for.

Autoclerk
0:24
Response Rate — Avg. response time
Prioritizing Guest Experience
The Bellmoor
The Bellmoor

Prioritizing Guest Experience

Benjamin Gray, General Manager explains how Akia's mobile app is improving how he and his team think about operations at The Bellmoor.

RoomMaster
86%
Engagement — Engaged
Please guests without the scramble.
The Maimon Group
The Maimon Group

Please guests without the scramble.

The Maimon Group ditches external applications and embraces Akia's all-in-one solution for a smoother experience for guests and staff.

Escapia
68%
Engagement — Engaged
30% ↓
Response Time — Decreased
Increased Hotel Revenue Through Akia Guest Messaging
The Bellmoor Inn & Spa
The Bellmoor Inn & Spa

Increased Hotel Revenue Through Akia Guest Messaging

The Bellmoor shares how Akia had unexpectedly driven thousands in revenue to its spa business.

RoomMaster
87%
Engagement — Engaged Rate
Cut Operational Cost with Centralized Communication
Coastal Maine Vacations
Coastal Maine Vacations

Cut Operational Cost with Centralized Communication

Coastal Maine Vacations' VP & Portfolio Manager, Justin Jurist shares how Akia has streamlined their communication, and helped in reducing operational costs.

Escapia
89%
Engagement — Engaged Guests
Get Everyone up to Speed
Napili Surf Beach Resort
Napili Surf Beach Resort

Get Everyone up to Speed

Leveraging Akia's integration with rezStream, and utilizing broadcast saved Napili Surf Beach Resort tons of time.

RezStream
96%
Engagement — Avg. Rate
> 70%
Digital Agreements — Opened & Signed
> 500
Broadcast — Sent
Automate Arrivals with Text-Messaging and Digital Keys
The Docent's Collection
The Docent's Collection

Automate Arrivals with Text-Messaging and Digital Keys

Tony shares how Akia and FLEXIPASS have helped The Docent's Collection streamline guest experience unlike any other for their travelers.

Cloudbeds
75%
Engagement — Engaged Guests
Akia Enables Easy Communication In Foreign Languages
Dylan Hotel
Dylan Hotel

Akia Enables Easy Communication In Foreign Languages

Dylan Hotel discovers a new way to service their international guests using Akia's WhatsApp integration.

Infor HMS
39%
Communication — International conversations
Akia Helps Run Safe and Contactless Operations
Glen Ivy Hot Springs
Glen Ivy Hot Springs

Akia Helps Run Safe and Contactless Operations

In the midst of a pandemic, Glen Ivy ensures guests have a safe and comfortable experience with Akia.

Resort Suite
287
Registration Cards — Avg no. of cards filled per day
$19,000+
Revenue — Order revenue passed through Akia's system
82%
Engagement — Guests Engaged