Generate 2x revenue.

Ski Country Resort makes extra revenue through upsells, tipping, and regaining OTA commission.

Extra Revenue — Akia price

74%

Engagement — Engaged

About

Ski Country Resorts is a locally based vacation rental company in Breckenridge, Colorado. With over 30 years of experience, the company specializes in mountain getaway accommodations and helps visitors plan their trips with transportation, activities, and local recommendations. The portfolio spans a range of properties across the Breckenridge area.

Integrations

Key Features

Payments, Tipping, Upsells, Scheduled Messages, Custom Attributes, Action Variants, Team Chat

Property Type

Vacation Rental

Property Size

160 Vacation Homes

Challenge

Regain OTA commission.

Ski Country Resort lost a percentage of its reservation revenue to third parties like Booking.com, Airbnb, VRBO, and other OTAs. However, leveraging the 2-way integration between Escapia and Akia and utilizing Akia’s Payments and automation, the property regains the dollars lost in commission.

When a reservation comes through Escapia, Akia recognizes the booking source and triggers to send the check-in instruction accordingly. Allowing the platform to waive early check-in fees for direct bookings.

Solution

Automate add-ons.

Maximizing Akia’s customization with payments, cashless tipping, and upsells enabled the Ski Country Resort to multiply revenue and offer a more significant bonus to housekeepers.

For example, Ski Country Resort has implemented end-to-end automation with early check-ins. On the day of arrival, Akia filters guests based on unit occupancy, housekeeping/ maintenance status, etc., and sends them a text offering early check-in. Guests that opt for early check-in get notified with a digital invoice and request credit card details.

Furthermore, Akia recognizes completed payments and issues updated check-in instructions and door codes.

"Akia has been a good way to make a little more extra income on the early check-ins and late check-outs. It helped give our housekeepers a better bonus after a busy Christmas. It has also been a nice way to regain some of those commissions we pay to third parties. The way you can customize so many aspects of reservation has made our life so much easier. I can’t imagine how we’d be functioning if we had not set up this automation."

Shannon Sinnard — Sales & Marketing Director, Ski Country Resorts

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