5 star experiences, without a front desk

Redamo Suite proves you don’t need a front desk to deliver high-touch service, with Akia powering automated check-ins, proactive messaging, and driving guest satisfaction.

4.9/5

Average rating on Google

9.4/10

Average rating on Expedia

70%

of messages are automated

About

Redamo Suites is a modern, contactless hotel and extended-stay property in Jefferson Parish, Louisiana, near Ochsner Medical Center and downtown New Orleans. The newly renovated property offers studio suites and guest rooms with flexible nightly-to-monthly stays, secure gated parking, high-speed Wi-Fi, and 24/7 digital check-in. It serves business travelers, extended-stay guests, and leisure visitors.

Integrations

Key Features

Smart Reviews, Journeys, Automations, Mini Apps, Upsells

Property Type

Hotel

Property Size

31 Rooms

Challenge

Redamo Suites launched with a vision: run a hotel with the convenience of short-term rentals, but deliver service that feels boutique-level personal.

With experiences operating Airbnb rentals, the team wanted a contactless model for their hotel too. But hotels come with heavier communication needs and expectations for instant help, often solved by staffing a front desk. Quotes for traditional front desk staffing came in at 3× higher than their current operating costs.

Redamo looked for a solution that can be achieved without a front desk team:

Handle check-in and access completely online
Keep guests informed and answer common questions instantly
Build brand reputation online as a new property

And they opened just days before Super Bowl weekend, one of the busiest periods for travel, with bookings flooding in. Everything had to work, immediately. Here’s how they did it.

Solution

Contactless check-in and digital access.

Redamo Suite built their guest experience around Akia.

Guests complete registration through text before arriving, receive their access details after, and are welcomed with a friendly message when they check in. Even without a front desk, guests never feel on their own.

Automate guest messaging.

During their stay, they get a “How’s everything going?” check-in. If something’s wrong, staff will respond right away. There are staff available even if they are not physically there. Pamela Nekvasil shares,

“We get a ton of feedback from our guests that we have great customer service and we’re always available when they need us.”

Digital guidebooks reduced inquiries coming in.

To prevent confusion and reduce repetitive questions, Redamo Suites also sends guests a digital guidebook through Akia’s Mini Apps. Everything a traveler might ask such as Wi-Fi, parking, access, amenities, and local details are provided, covering FAQs that led to a drop in inquiries.

Ensure guests are happy when they check out.

Redamo Suites collect guests’ feedback before checkout. If feedback isn’t perfect, they hear about it privately and fix it before they leave. If guests loved their stay (and most do), they're guided to leave a public review.

Despite having no front desk at all, their brand continues to drive a positive online reputation.

Other key highlights

Cost saved by not hiring 24/7 front desk (3× staffing cost avoided)
$200-$1000 in upsell revenue that is passive

“We launched with Akia, and it’s a big reason we maintain five-star reviews. We use many tools, but we wouldn’t be successful without Akia.”

Pamela Nekvasil — Director of Operations at Genard Company LLC

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