Challenge
WhatsApp integration
Akia can send messages to foreign guests via WhatsApp, allowing hotels to stay connected with international travelers and guests seamlessly.
Akia Enables Easy Communication In Foreign Languages
Dylan Hotel discovers a new way to service their international guests using Akia's WhatsApp integration.
39%
Communication — International conversations
About
Dylan Hotel NYC is a boutique hotel in midtown Manhattan housed in a landmark 1911 building originally designed in the French Renaissance style. The property features 107 stylish guest rooms, an intimate lobby, and Benjamin Steakhouse on-site. Its white marble façade with iconic pilasters and balconies is a recognized architectural landmark in New York City.
Integrations
Key Features
Guest Communication
Property Type
Hotel
Property Size
100+ Rooms
"Akia is making the guest feel like I'm tailor-made for them. Especially with international guests, when I got a message back in French for the first time, it was automatically translated. And when it sent my reply back in French, I was like "this is amazing."
Cashawna Creary — Guest Services
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