Challenge
Backstory: Inflo Group’s operations refresh
The Mohicans, a 70-acre property with 10 treehouses, 4 cabins, and 2 country homes, is a premier wedding venue and “digital detox” retreat. But with no front desk and located in a remote Ohio forest came its own challenges. They needed to automate door codes when waivers were sent, and prevent relying on Wi-Fi when guests needed to enter their unit.
The Inflo Group stepped in to streamline the process. By introducing Akia, they helped automate critical steps like waivers, access codes, and guest communications to reduce the friction of manual check-ins and unreliable connectivity.
Challenge
Manual waivers & access codes
Before Akia, waivers were sent by email and had to be tracked manually (collected, sorted, and filed). There was no automation to ensure forms were completed, codes were delivered, or arrivals confirmed.
Reliance on Wi-Fi
Because the property is remote, management wanted a process that didn’t depend on guests having to connect to Wi-Fi just to access their units.
Capturing accompanying guests
The property wanted a way to capture waiver signatures not just from the primary guest, but from everyone staying in the unit.
Solution
Automated waiver collection + accompanying guests
Akia delivered waiver links by text before arrival, so every guest could easily complete their form. Primary guests could forward the same secure link to their companions, who entered their details while the reservation info stayed locked in, keeping everything tracked under one booking, and capturing more leads. Guy Chirico, President of The Inflo Group, shares:
“The guest waiver is kind of the first step. Once that’s done, the primary guest can send the link to their companions, and when they fill it out, the unit and reservation number are already locked in. It makes it easy to capture everyone without extra work from us.”
Secure code delivery
Instead of sending codes months in advance, Akia automatically texts access codes 24 hours before check-in. Codes are also displayed in the Mini App and expire after checkout so that guests don’t access the same unit outside their reservation times.
Reliable, low-tech access
The Mohicans texted guests their arrival info and door codes before check-in, so they didn’t have to depend on Wi-Fi-powered locks that only open if the internet is working.
Reducing manual work
Together, these changes eliminated the “half-manual, half-template” process the staff used to rely on, cutting out hours of repetitive email follow-ups and ensuring every guest had what they needed on time. Another reason The Inflo Group chose Akia was that they didn’t have to change the locks for all the properties.
