Secure positive guest experiences

Red Rock Vacation Rentals prioritizes guest satisfaction by streamlining and expediting guest communication.

50% ↓

Response Time

Decreased

90%

Guest Engagement

Engaged

82%

Rental Agreement Sign Rate

Signed

About

Red Rock Vacation Rentals offer a variety of luxury homes in the best communities and resorts in St. George! Enjoy the finest amenities, gorgeous views, and more.

Integrations
Key Features
Scheduled Messages, Campaign Messages, Broadcast, Team Chat
Property Type
Vacation Rental
Property Size
8 Properties with 60+ rooms, each.
Challenge

Since early 2022, Red Rock Vacation Rentals have successfully leveraged Akia’s guest communication and automation platform. Prior to adopting Akia, their guest engagement relied heavily on emails and physical guest books, which significantly hindered their ability to promptly interact with guests.

Transitioning from emails to Akia’s messaging system allowed Red Rock Vacation Rentals to improve their responsiveness and frequency of interaction. This upgrade has substantially increased guest satisfaction, fostering more positive experiences for the company.

Solution

Red Rock Vacation Rentals has embraced the numerous advantages of going digital. From setting a favorable impression by sharing digital guest books comprising relevant information to enabling staff to respond and reshare details quickly.

Furthermore, Akia’s inbox empowers staff by providing transparency and allowing them to monitor unanswered questions. Additionally, with the unified inbox capabilities, the system centralizes all OTA communication, granting the staff more time for critical tasks.

See Akia in action!

Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.

Get a demo
Results

50% ↓

Response Time

Decreased

90%

Guest Engagement

Engaged

82%

Rental Agreement Sign Rate

Signed

Akia has built a product that makes it super easy for our team, no matter where they are, to jump in and help guests in a snap. We can quickly resend any info they need, and everything is neatly organized in one place. Plus, it's a breeze to see who's connected and responding to messages. Our team loves it so much that we've made a commitment to get back to guests right away!

Cheyenne Hayes

Director

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