Challenge
Before adopting Akia, the team relied on a texting platform that didn’t integrate with Streamline. This created an exhausting daily workflow:
- Manually importing contacts
- Rebuilding communication lists
- Tracking guest details across multiple systems
Margaret Canon, Reservations & Guest Experience Team Assistant Manager shares:
“It was a total headache. A lot of legwork each day just to make basic communication possible.”
The team needed a modern tool that aligned with their existing tech stack.
Solution
The shift to Akia changed everything. Margaret shares:
“Oh man, it has made our workload much easier and saves us SO much time.”
With Akia’s deep integration with Streamline, the team finally eliminated the constant manual importing. Guest information flows automatically, triggering the right messages at the right time. Their tech stack now works as a cohesive ecosystem: Streamline + Slack + Google Workspace + Akia working in unison.
Favorite feature spotlight: the arrival-time automation changed everything.
Among all the features, one stood out as a game-changer for the entire operation: Pre-arrival form sent to guests two days before check-in.
Guests enter their expected arrival time → Akia automatically follows up with:
- Tailored arrival expectations
- Personalized check-in instructions
- Links and resources guests need
- Notifications to housekeeping and maintenance teams
This one workflow has eliminated dozens of repetitive staff tasks.
“It helped our team in the office stop having to do so many mindless responses and focus on what matters.”
What’s more, it dramatically improved internal coordination:
- Maintenance teams know who is arriving
- Housekeeping teams can prioritize which rooms to clean first
- Office staff are freed from repetitive back-and-forth messages
This aligns with the team’s brand ethos: human-first hospitality, supported by thoughtful automation.
