Providing Personalized Experience Through Akia's Text Messaging
Akia has improved guest interactions with Santa Barbara Inn and streamlined operations without sacrificing the personal touch they're known for.
Santa Barbara Inn is a 70-room Spanish Mediterranean boutique hotel on the beachfront in Santa Barbara, California. The property features red terra cotta roofs, white stucco, arched windows, and handcrafted tile domes. Recently reimagined, the hotel offers beautifully appointed rooms and suites with ocean views, blending classic elegance with coastal luxury just steps from the sand.
"Guests love the option of texting us rather than having to call down to the front desk and the personalized text message before arrival makes guests feel welcome. Akia’s integration with AutoClerk is also huge for us. We don’t need to go in and enter data to a separate program as Akia links up seamlessly with what we already use."
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