Providing Personalized Experience Through Akia's Text Messaging

Akia has improved guest interactions with Santa Barbara Inn and streamlined operations without sacrificing the personal touch they're known for.


Response Rate

Avg. response time


Gaze out to the Pacific from an ocean view guest room or take a relaxing stroll along the beaches at our doorstep. Our dedicated staff at the Santa Barbara Inn looks forward to welcoming you.​ Framed by deep, red terra cotta roofs, luminous white stucco, gracefully arched windows and a duo of handcrafted tile domes, the Santa Barbara Inn perfectly embodies the spirit and architecture of its Santa Barbara. Our newly re-imagined Spanish Mediterranean boutique merges classic elegance and coastal luxury with 70 beautifully appointed rooms and suites and dramatic ocean views.

Key Features
Guest Communication
Property Type
Property Size
70 Rooms

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Response Rate

"Guests love the option of texting us rather than having to call down to the front desk and the personalized text message before arrival makes guests feel welcome. Akia’s integration with AutoClerk is also huge for us. We don’t need to go in and enter data to a separate program as Akia links up seamlessly with what we already use."

Ryan Ledwith

Front Desk Supervisor


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