Providing Personalized Experience Through Akia's Text Messaging
Akia has improved guest interactions with Santa Barbara Inn and streamlined operations without sacrificing the personal touch they're known for.
Santa Barbara Inn is a 70-room Spanish Mediterranean boutique hotel on the beachfront in Santa Barbara, California. The property features red terra cotta roofs, white stucco, arched windows, and handcrafted tile domes. Recently reimagined, the hotel offers beautifully appointed rooms and suites with ocean views, blending classic elegance with coastal luxury just steps from the sand.
"Guests love the option of texting us rather than having to call down to the front desk and the personalized text message before arrival makes guests feel welcome. Akia’s integration with AutoClerk is also huge for us. We don’t need to go in and enter data to a separate program as Akia links up seamlessly with what we already use."
More case studies
Faria Resorts drove $89K in post-stay revenue in one month.
With automated list syncing from Streamline, a drag-and-drop email builder, and direct booking attribution, Faria Resorts could quickly build, launch, and measure campaigns end-to-end.
Weekender Hotels: Simplifying multi-property operations
Operating ten boutique properties, Weekender Hotels streamlined check-ins, messaging, digital guides, and guest workflows into one intuitive system that saves hours daily and keeps all guest data in one place for a complete view across properties.
Contactless property maintains high guest services with AI Agents.
As Rambla expanded across five contactless properties, AI Agents took on the majority of guest communication, now handling over 80% of outbound messages so the team can deliver fast, consistent service that guests expect.