Challenge

Weekender Hotels operates multiple boutique properties with limited front desk coverage. Before Akia, they were managing operations across different tools that didn't talk to each other, making it harder to manage:

  • Manual key code distribution: GMs spent hours per day manually texting codes to guests after housekeeping confirmed rooms were clean, while fielding constant "Where's my key code?" interruption calls.
  • Fragmented guest experience: Guests navigated separate platforms for guidebooks (PDF downloads that weren't mobile-friendly), check-in’s, messaging, and tipping.
  • Clunky backend workflows: Editing automations required multiple steps and wasn’t super intuitive.
  • No data flow between systems: Staff couldn't see guest status across platforms, leading to duplicate work and harder to identify revenue opportunities.

Solution

When Weekender Hotels switched to Mews PMS and Akia, they consolidated their entire guest experience into one place, and the direct integration helped create a fully automated operation.

Fully automated contactless check-in.

Akia ↔ Mews ↔ Goki integration creates a connected workflow:
  • Guest receives online registration card through Akia at booking.
  • Housekeeping marks room clean in Mews PMS.
  • At 3pm, Akia automatically pulls room status from Mews and triggers key code delivery from Goki.
  • Guests are texted the access code.

Unified guest messaging.

  • Guests can text back directly, creating a two-way conversation that feels personal, even without someone physically at the front desk.
  • Setting up automated messages and journeys are intuitive, compared to their previous platform where editing automations required multiple steps and clunky workarounds.

All guest touchpoints in one platform.

Instead of juggling multiple tools, Akia serves as the single interface for:

Mini Apps – Design branded web pages and text guests all the important information they need in a mobile friendly format.

  • Online registration - Text guests the check-in form before arriving. Mews integration provides real-time guest data and room status to trigger automated messages.
  • Digital guidebooks - Guests can access key information about their stay upon check-in completion such as experiences, hotel info, and food.
  • Upsells embedded in the check-in flow (pet fees, early check-in, late checkout) presented in a clean visual format that encourage purchases.