Weekender Hotels: Simplifying multi-property operations
Operating ten boutique properties, Weekender Hotels streamlined check-ins, messaging, digital guides, and guest workflows into one intuitive system that saves hours daily and keeps all guest data in one place for a complete view across properties.
2
hours/day saved on automating check-ins
3 → 1
streamlined processes for their guest experience
$5.3K
in upsell revenue for January 2026
We are here to inspire the next generation of travelers to adventure more into the great outdoors, to explore new areas and activities, to find and nurture their passions, and to connect with themselves, those they love, and the world around them more deeply.
Weekender Hotels operates multiple boutique properties with limited front desk coverage. Before Akia, they were managing operations across different tools that didn't talk to each other, making it harder to manage:
- Manual key code distribution: GMs spent hours per day manually texting codes to guests after housekeeping confirmed rooms were clean, while fielding constant "Where's my key code?" interruption calls.
- Fragmented guest experience: Guests navigated separate platforms for guidebooks (PDF downloads that weren't mobile-friendly), check-in’s, messaging, and tipping.
- Clunky backend workflows: Editing automations required multiple steps and wasn’t super intuitive.
- No data flow between systems: Staff couldn't see guest status across platforms, leading to duplicate work and harder to identify revenue opportunities.
When Weekender Hotels switched to Mews PMS and Akia, they consolidated their entire guest experience into one place, and the direct integration helped create a fully automated operation.
Fully automated contactless check-in.
Akia ↔ Mews ↔ Goki integration creates a connected workflow:
- Guest receives online registration card through Akia at booking.
- Housekeeping marks room clean in Mews PMS.
- At 3pm, Akia automatically pulls room status from Mews and triggers key code delivery from Goki.
- Guests are texted the access code.
Unified guest messaging.
- Guests can text back directly, creating a two-way conversation that feels personal, even without someone physically at the front desk.
- Setting up automated messages and journeys are intuitive, compared to their previous platform where editing automations required multiple steps and clunky workarounds.
All guest touchpoints in one platform.
Instead of juggling multiple tools, Akia serves as the single interface for:
Mini Apps – Design branded web pages and text guests all the important information they need in a mobile friendly format.
- Online registration - Text guests the check-in form before arriving. Mews integration provides real-time guest data and room status to trigger automated messages.
- Digital guidebooks - Guests can access key information about their stay upon check-in completion such as experiences, hotel info, and food.
- Upsells embedded in the check-in flow (pet fees, early check-in, late checkout) presented in a clean visual format that encourage purchases.
See Akia in action!
Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.
2
hours/day saved on automating check-ins
3 → 1
streamlined processes for their guest experience
$5.3K
in upsell revenue for January 2026
We’re fans of Akia. Very intuitive platform. Creating registration cards, guidebooks, and setting up automated messages were easy to do, and just better on our guest experience.
Meaghan Woods
General Manager at Riverhouse by Weekender | Special Projects at Weekender Hospitality
Other case studies
Contactless property maintains high guest services with AI Agents.
As Rambla expanded across five contactless properties, AI Agents took on the majority of guest communication, now handling over 80% of outbound messages so the team can deliver fast, consistent service that guests expect.
Contactless property maintains high guest services with AI Agents.
As Rambla expanded across five contactless properties, AI Agents took on the majority of guest communication, now handling over 80% of outbound messages so the team can deliver fast, consistent service that guests expect.
5 star experiences, without a front desk
Redamo Suite proves you don’t need a front desk to deliver high-touch service, with Akia powering automated check-ins, proactive messaging, and driving guest satisfaction.
5 star experiences, without a front desk
Redamo Suite proves you don’t need a front desk to deliver high-touch service, with Akia powering automated check-ins, proactive messaging, and driving guest satisfaction.
Winter Park saved 25% of their workday with by automating their guest communication
Streamline syncs guest data directly into Akia for Winter Park & Steamboat Lodging Company, removing manual imports and list rebuilding. Real-time data triggers timely messages, team updates, and a fully automated guest journey.
Winter Park saved 25% of their workday with by automating their guest communication
Streamline syncs guest data directly into Akia for Winter Park & Steamboat Lodging Company, removing manual imports and list rebuilding. Real-time data triggers timely messages, team updates, and a fully automated guest journey.
Build your own guest journey that
automates 5 star interactions.
