Please guests without the scramble.
The Maimon Group ditches external applications and embraces Akia's all-in-one solution for a smoother experience for guests and staff.
68%
Engagement
Engaged
30% ↓
Response Time
Decreased
Offers short to longterm availability for some of the world's finest properties, exotic automobiles, private jet travel, and luxury yacht charters – bringing together the top event specialists, tastemakers, and hospitality experts to craft only the highest-touch, inspired experiences at the most exclusive destinations.
An extension of your brand.
Before Akia, The Maimon Group used external applications like WhatsApp to communicate with guests. They created numerous group chats, requiring extra attention. They sent rental rules and contracts manually, either through chat or email, which became challenging to track after a point.
Deploying Akia and leveraging Booklets and Mini Apps enabled The Maimon Group to automate pre-arrival processes. Unlike other applications, Akia operates like an extension. For example, upon booking, guests receive thank you Booklet reflecting The Maimon Group brand, and comprising relevant reservation details. Akia helped The Maimon Group bring in much-needed organization and structure.
Secure Processing.
The Maimon Group required a different set-up for payments, forcing teams to juggle between multiple channels. Instituting Akia to process payments improved operational flow, provided consistency, and made the checkout process more seamless. Plus, having a one stop solution for all guest needs added a modern touch to their guest journeys.
Furthermore, The Maimon Group leverages Akia’s integration with Veriff - an industry leader in online identity verification, to detect and prevent credit card fraud. This new level of safety emboldens The Maimon Group to provide a faster and better guest experience.
See Akia in action!
Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.
68%
Engagement
Engaged
30% ↓
Engagement
Decreased
“Akia has solidified processes and simplified the interaction, making it smoother for the guests and the staff. Our team loves it, especially on the admin side. We love the transparency it has brought in; for example, sales or whoever is communicating directly with the guest can see that the agreement is up and signed, and they can give check-in instructions. Everyone loves Akia!”
Kat Peterka
Distribution and Development Manager
Other case studies
Weekender Hotels: Simplifying multi-property operations
Operating ten boutique properties, Weekender Hotels streamlined check-ins, messaging, digital guides, and guest workflows into one intuitive system that saves hours daily and keeps all guest data in one place for a complete view across properties.
Weekender Hotels: Simplifying multi-property operations
Operating ten boutique properties, Weekender Hotels streamlined check-ins, messaging, digital guides, and guest workflows into one intuitive system that saves hours daily and keeps all guest data in one place for a complete view across properties.
Contactless property maintains high guest services with AI Agents.
As Rambla expanded across five contactless properties, AI Agents took on the majority of guest communication, now handling over 80% of outbound messages so the team can deliver fast, consistent service that guests expect.
Contactless property maintains high guest services with AI Agents.
As Rambla expanded across five contactless properties, AI Agents took on the majority of guest communication, now handling over 80% of outbound messages so the team can deliver fast, consistent service that guests expect.
5 star experiences, without a front desk
Redamo Suite proves you don’t need a front desk to deliver high-touch service, with Akia powering automated check-ins, proactive messaging, and driving guest satisfaction.
5 star experiences, without a front desk
Redamo Suite proves you don’t need a front desk to deliver high-touch service, with Akia powering automated check-ins, proactive messaging, and driving guest satisfaction.
Build your own guest journey that
automates 5 star interactions.
