Case Studies
See how hotels are using Akia to transform their guest experience and drive results.
AI Agents keep guest messaging consistent across its international team.
Different people, different countries, thousands of messages — all sounding the same. Akia's AI Agent drafts every reply for Habitue Homes, pulling guest data from Streamline so each one's accurate and it allows the team to get time back for other admin work.
How an EOS Hospitality property manages communication for their hotel and the spa bookings.
The Bellmoor Inn & Spa automates 86% of their guest communication with Akia’s guest journey, 2-way communication, and registration for arrivals.
Pre-arrival, automated: less time responding, more revenue per stay.
The Guesthouse Hotel built a pre-arrival journey that handles communication and upsells before check-in, leveraging AI Agents to understand each guest and respond in seconds.
Faria Resorts drove $89K in post-stay revenue in one month.
With automated list syncing from Streamline, a drag-and-drop email builder, and direct booking attribution, Faria Resorts could quickly build, launch, and measure campaigns end-to-end.
Contactless property maintains high guest services with AI Agents.
As Rambla expanded across five contactless properties, AI Agents took on the majority of guest communication, now handling over 80% of outbound messages so the team can deliver fast, consistent service that guests expect.
Weekender Hotels: Simplifying multi-property operations
Operating ten boutique properties, Weekender Hotels streamlined check-ins, messaging, digital guides, and guest workflows into one intuitive system that saves hours daily and keeps all guest data in one place for a complete view across properties.
Winter Park saved 25% of their workday with by automating their guest communication
Streamline syncs guest data directly into Akia for Winter Park & Steamboat Lodging Company, removing manual imports and list rebuilding. Real-time data triggers timely messages, team updates, and a fully automated guest journey.
WERFY doubled revenue in their slowest months
WERFY built trust with past guests, shifting bookings away from OTAs, and doubled their revenue during their slowest months with email marketing.
5 star experiences, without a front desk
Redamo Suite proves you don’t need a front desk to deliver high-touch service, with Akia powering automated check-ins, proactive messaging, and driving guest satisfaction.
Revival Hotels generates $13K+ in post-stay bookings after switching to Akia.
Revival Hotels, a 414-room hotel group, can now see exactly which campaigns drive bookings and build audiences directly from their Stayntouch data.
IMPRINT Hospitality drives $75k in marketing revenue across its portfolio.
Different properties, different peak seasons. IMPRINT used guest data to target audiences by destination and generated $75K in post-stay revenue.
Capturing revenue from last-minute buyers
The Mohicans Treehouse Resort and Wedding Venue, a remote, front-desk-free resort, unlocks $1K+ in monthly upsell revenue with customized Mini Apps and timed reminders.
Circle Hotel Fairfield drives $125K in 4 months with Marketing Suite.
A seasonal independent hotel automated guest data, segmentation, and recurring sends to turn post-stay outreach into $125K in revenue.
Revival Hotels is Pioneering "Invisible Hospitality" with Akia’s Guest Journey Platform
Revival Hotels uses Akia to power its Invisible Hospitality™ model—delivering high-touch, tech-enabled guest experiences with minimal staff by automating check-ins, messaging, access, and support across its portfolio.
Delivering a high-end retreat in an off-the-grid location
How The Inflo Group helped The Mohican Treehouse Resort and Wedding Venue eliminate manual check-in bottlenecks with Akia’s automated waivers and access codes.
Bed & breakfast cuts constant interruptions and drove revenue from upsells
The Villa Toscana was overwhelmed by endless early check-in and late checkout requests. With Akia, those questions became automated upsells worth $1.1k per month.
24/7 coverage with AI Agents.
The Chandler Hotel uses AI to troubleshoot door access instantly, trigger upsells, and automate repetitive questions, which handles 90% of guest inquiries without a front desk.
Turning upsells into 4x ROI
With early check-in and late checkout built into the guest journey, Sandpiper Beacon proves that Akia more than pays for itself, moving from manual operations to automated revenue capture.
Bring operational excellence with tighter integration.
black swan's partnership with Akia exemplified the power of strategic integrations.
Climb 300+ ranks on TripAdvisor
Dylan Hotel NYC changed their ranking from #390 to #63 in 3 years with Akia.
Secure positive guest experiences
Red Rock Vacation Rentals prioritizes guest satisfaction by streamlining and expediting guest communication.
Leave no guests unattended.
Aspen Suites brought in instant communication with their guests by implementing Akia and leveraging its sync with roommaster.
Staypineapple switches AI platforms and sees significant monthly revenue increase
Akia and MEWS create a unified CRM tool across Staypineapple's 10 boutique properties, leading to increased revenue and direct bookings.
$10K to $0 in fraud bookings
See how Akia and Mews completely eliminated fraudulent bookings for Rambla by automating ID and payment verification.
Hotel Van Zandt, a Sage property, replaces 3 tools with Akia to simplify operations
Hotel Van Zandt replaced a platform for SMS, email blasts, and manual check-ins with a single guest experience hub.
Cut front desk workload by eliminating paperwork
Oswego Hotel replaced time-consuming manual processes with Akia and WebRezPro, automating guest messaging, reducing front desk workload, and saving staff hours—all while improving accuracy and guest satisfaction.
Generate 2x revenue.
Ski Country Resort makes extra revenue through upsells, tipping, and regaining OTA commission.
Reduce no-shows with Akia x WebRezPro.
Akia and WebRezPro integration saves time, improves communication and reduces no-shows.
Leverage Akia and Quore to eliminate middlemen.
Dylan Hotel NYC eased up its operations and communication with Akia and Quore integration.
Eliminate Manual Data Entry
Mari Jean Hotel significantly reduced the amount of time spent on manual data entry with Akia’s two-way integration with Mews.
Leveraging SMS Marketing To Drive More Bookings
Hawaiian Hotels & Resorts drives more bookings with SMS campaigns as Hawaii reopens for travel.
Climb 300+ ranks on TripAdvisor
Dylan Hotel NYC changed their ranking from #390 to #63 in 3 years with Akia.
Read how Cedar Lakes Estate did $20k in upsell revenue
Discover how Cedar Lakes Estate boosts guest spending by maximizing package visibility pre-arrival and throughout their stay.
Deliver door locks >50% faster
Learn how The Angler Lodge unified their guest check-ins and door locks in one system for faster guest access.
Deliver high-end staff-less operations
Luke shares how Akia and FLEXIPASS Webkeys unblocked the launch of high-end ultra modern staff-less treehouse cabins on an expansive 13th century English manor estate.
Take the Busy out of Business
Development VP Chase shares how Akia helps organize the chaotic front desk experience, so the staff can focus on providing a premier experience for their guests.
Streamlining Operations with Akia
Hotel Royal Long Beach streamlines its operations with Akia to spend more time providing its award-winning hospitality to every guest.
Staying Connected No Matter The Distance
Property managers communicate with their guests in real time even when they are miles apart.
Operate staff-free with Akia x RemoteLock.
Akia and RemoteLock integration enabled LOGE Westport to operate seamlessly without a 24/7 Office.
Providing Personalized Experience Through Akia's Text Messaging
Akia has improved guest interactions with Santa Barbara Inn and streamlined operations without sacrificing the personal touch they're known for.
Prioritizing Guest Experience
Benjamin Gray, General Manager explains how Akia's mobile app is improving how he and his team think about operations at The Bellmoor.
Please guests without the scramble.
The Maimon Group ditches external applications and embraces Akia's all-in-one solution for a smoother experience for guests and staff.
Increased Hotel Revenue Through Akia Guest Messaging
The Bellmoor shares how Akia had unexpectedly driven thousands in revenue to its spa business.
Cut Operational Cost with Centralized Communication
Coastal Maine Vacations' VP & Portfolio Manager, Justin Jurist shares how Akia has streamlined their communication, and helped in reducing operational costs.
Get Everyone up to Speed
Leveraging Akia's integration with rezStream, and utilizing broadcast saved Napili Surf Beach Resort tons of time.
Automate Arrivals with Text-Messaging and Digital Keys
Tony shares how Akia and FLEXIPASS have helped The Docent's Collection streamline guest experience unlike any other for their travelers.
Akia Enables Easy Communication In Foreign Languages
Dylan Hotel discovers a new way to service their international guests using Akia's WhatsApp integration.
Akia Helps Run Safe and Contactless Operations
In the midst of a pandemic, Glen Ivy ensures guests have a safe and comfortable experience with Akia.