Every Airbnb stay comes with a review to write and a review to reply to, and across dozens of listings that’s more than most teams can get to. Akia now handles both sides of it. She drafts a reply to every review a guest leaves you, and after checkout drafts your review of the guest, right in their conversation.
Why do Airbnb reviews matter for Superhost status?
Your reviews drive your Superhost status, and Superhost is worth protecting. According to Airbnb, Superhosts get a boost in search results and dedicated support, and they earn 60% more than hosts who aren’t.
To keep the badge, Airbnb checks four things every quarter, looking back over the past 12 months: an overall rating of 4.8 or higher, a response rate of at least 90%, a host cancellation rate under 1%, and at least 10 reservations (or 3 stays totaling 100 nights). That 4.8 rating comes straight from the reviews guests leave you.
Reviews carry weight beyond the badge, too. Airbnb’s search ranking weighs a listing’s ratings and reviews, and 59% of guests say Superhost status makes them more confident in the quality of a place.
How does the Airbnb review window work?
Hosts and guests each have 14 days after checkout to write a review. Neither side can see the other’s review until both are submitted or the window closes, so nobody writes theirs in reaction to the other.
Akia replies to every review a guest leaves you.
When a guest reviews you on Airbnb, the review drops into the conversation you already had with them. Akia drafts a reply right there in the thread.
Your team can send the reply as is or edit it first. If you’d rather not check every one, Akia can send them on her own, using the setting covered below.
Akia writes your review of every guest.
When Airbnb opens the review window at the end of a stay, Akia drafts your review of the guest.
Airbnb asks hosts to rate every guest on cleanliness, communication and following the house rules. Akia works out those ratings for you, based on the guest’s messages during the stay, the notes your team left on them, and the reservation notes.
Every guest starts at five stars, and a rating only drops when the stay gives a real reason. If your team notes that a guest smoked inside, Akia lowers their house rules rating. Asking for extra towels or reporting a broken AC never counts against a guest, and neither does anything that was your fault.
Does Akia post on her own?
That’s your call. One setting in Akia, Airbnb Reviews, covers both replies and reviews of guests. In Ask mode, the default, every reply and every review waits in the guest’s conversation until someone on your team sends it. In Always mode, Akia posts them on her own.
Reviews of guests wait out a delay first, anywhere from an hour to two days, with 24 hours as the default. A countdown on the card shows when the review will post, with Undo and Send beside it. That window is what gives housekeeping’s inspection a say. If the cleaners find damage the next morning, there’s still time to rewrite the review before it goes out.
A few safeguards come built in. If a draft ever fails to generate, the placeholder left behind can never post by itself. If someone already reviewed the guest directly on Airbnb, or the 14-day window closes, the draft is dropped.
What does the draft include?
The draft lands as a card in the guest’s conversation, with everything Airbnb needs before it will accept a review:
- A star rating for each category, which your team can change.
- A reason for any low rating. Airbnb requires one when house rules drops below five stars or another category drops below four, so Akia picks the matching reason and adds a short note.
- A public review of two or three sentences, addressed to the guest by first name.
- Private feedback that only the guest sees, written whenever a rating is below five.
- A "Recommend to other hosts" toggle. It isn’t shown publicly, but Airbnb uses it for the guest’s Instant Book eligibility.
The result is a review program that keeps up with your portfolio. Every guest gets a real review, and every review you get gets a real reply.
