4.9 stars 2k+ customersHotel CRM with every marketing channel built in.
Guest profiles, email, SMS, Google Ads, Meta Ads, and social media — all in one platform, powered by data from your PMS and every guest conversation.
The problem
Your guest data is fragmented.
With Akia
One profile per guest, every channel in one place.
The problem
Your guest data is fragmented.
Data lives in four different systems.
PMS, email tool, ad platform, spreadsheet — you're flying blind on who your guests actually are.
Separate tools for every channel.
You're paying for separate tools for email, SMS, and ads — and none of them talk to each other.
One-size-fits-all campaigns.
You can't segment meaningfully because the data isn't there. OTA guests are invisible.
With Akia
One profile per guest, every channel in one place.
Your CRM gets smarter from every interaction.
Akia consolidates PMS, messaging, web chat, sign-up forms, and booking data. AI extracts preferences from conversations — not just transaction data.
Data lives in four different systems.
PMS, email tool, ad platform, spreadsheet — you're flying blind on who your guests actually are.
Separate tools for every channel.
You're paying for separate tools for email, SMS, and ads — and none of them talk to each other.
One-size-fits-all campaigns.
You can't segment meaningfully because the data isn't there. OTA guests are invisible.
Your CRM gets smarter from every interaction.
Akia consolidates PMS, messaging, web chat, sign-up forms, and booking data. AI extracts preferences from conversations — not just transaction data.
Unified guest profiles.
One record per guest, consolidated from your PMS, messaging, web chat, sign-up forms, and booking data. No duplicate records, no data silos. Every interaction — booking, message, web chat, survey — feeds the same profile.
Eleanor Fairfax
3 stays · VIP · Direct booker
eleanor@email.com
Phone
+1 (555) 234-5678
Preference
High floor, ocean view
Last Stay
Feb 12–15, 2026
Opt-In
Email + SMS
AI-powered preference tracking.
Akia's AI reads guest conversations to extract preferences — room type, dietary needs, occasion — and flags complaints. Your profiles get richer from every interaction, not just transaction data.
We're celebrating our anniversary this weekend. Do you have any suites with a view?
Email, SMS, Google Ads, Meta Ads — one platform.
Send email campaigns, SMS blasts, run Google Ads, manage Meta Ads, and post to social media without switching tools. Segment by booking source, stay history, spend level, room type, or preferences extracted from conversations.
Channels
SMS
Google Ads
Meta Ads
This is our first time using text messaging campaigns and the results have been amazing. Being able to show that we drove 72x ROI further justifies the need to include text campaigns in our marketing efforts.
More capabilities
Explore some of Akia's other hidden talents.
See the marketing platform.
See how Akia's CRM gives you one view of every guest and every channel.
