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Automated guest messaging triggered by your PMS.

Schedule messages, build guest journeys, and set conditional triggers — all powered by live reservation data.

The Ritz-CarltonSheratonHawaiian HotelsIHGLowklAubergeVelas ResortsExecutiveStaypineappleLife HouseColumbia HospitalityEOSMarriottSt. RegisLarkBrett RobinsonRed RockThe Ritz-CarltonSheratonHawaiian HotelsIHGLowklAubergeVelas ResortsExecutiveStaypineappleLife HouseColumbia HospitalityEOSMarriottSt. RegisLarkBrett RobinsonRed Rock

PMS Connected

Hotel Segundo · Real-time sync

✓
Reservations
✓
Guest profiles
✓
Room assignments
✓
Check-in/out times

Live data connected

Guest Journey

Hotel Segundo · 6 touchpoints

-3 daysPre-arrival info
-1 dayCheck-in link
Check-inWelcome message
+1 dayMid-stay check-in
CheckoutCheckout instructions
+1 dayReview request
9:41
AkiaAkia
Akia

Hi Margaret! Your stay at Hotel Segundo starts in 3 days. Here's your pre-arrival info: https://mi.ni.app/P8k3m2

Text message
1

Connect your PMS.

Akia syncs reservations, guest profiles, and property details in real time. Every message has access to live booking data.

2

Build your guest journey.

Schedule messages at each stage — booking confirmation, pre-arrival, check-in day, mid-stay, checkout, post-stay. Add conditions based on PMS data like room type, booking source, or VIP status.

3

Messages fire automatically.

SMS, email, or web chat — triggered by reservation events, time-based rules, or guest actions. Every guest gets the right message at the right time.

Conditional logic based on PMS data.

Send different messages based on room type, booking source (direct vs. OTA), stay length, VIP status, group vs. individual, and more. One journey template handles every scenario automatically.

Conditions

IFBooking Source = Direct
THENSend loyalty offer
IFBooking Source = OTA
THENSend direct-booking promo
IFVIP = true
THENSend concierge intro
IFStay Length > 5 nights
THENSend mid-stay survey

Broadcast messaging.

Reach all current guests or a filtered segment at once. Weather alerts, event announcements, property updates — delivered instantly to every guest on property.

Akia

Weather alert: Heavy rain expected this evening. The rooftop bar will be closed tonight. Complimentary cocktails are available in the lobby lounge instead.

Auto-translation for international guests.

Detect the guest's language and respond in kind. 39% of conversations at international properties are in a foreign language — Akia handles translation automatically.

Hola, a que hora es el checkout?

You
Before Akia, we spent hours customizing different information in emails for our guests based on different criteria. Now Akia handles all of this automatically.
Maren Trader
Office Manager, Fairfield Plantation Resort
Case StudyFairfield Plantation Resort
Fairfield Plantation Resort
75%
Engagement
The Ritz-CarltonSheratonHawaiian HotelsIHGLowklAubergeVelas ResortsExecutiveStaypineappleLife HouseColumbia HospitalityEOSMarriottSt. RegisLarkBrett RobinsonRed RockThe Ritz-CarltonSheratonHawaiian HotelsIHGLowklAubergeVelas ResortsExecutiveStaypineappleLife HouseColumbia HospitalityEOSMarriottSt. RegisLarkBrett RobinsonRed Rock
With a team of only two, we'd probably need to hire at least 2 more people... This system has greatly helped in keeping our operational costs at bay.
Justin Jurist
VP & Portfolio Manager, Coastal Maine Vacations

More capabilities

Explore some of Akia's other hidden talents.

Unified Inbox

Where your team sees and manages every conversation.

Automation

The broader automation engine behind your workflows.

Skill: Guest Services

The AI that responds to guests in real time.

Automate your guest communication.

See how Akia's messaging delivers the right message at the right time.