4.9 stars 2k+ customers

The Wesley Hotel automates web chat with Akia.

You just chatted with Akia, the AI agent for hotels and vacation rentals. She answers every guest and takes the front desk off your team's plate.

Hi! I’m the front desk for Hotel Segundo. How can I help?

Do you have a room this weekend?

We do! The Ocean Suite is open Friday to Sunday, $289 a night.

Perfect, let’s book it.

HotelSegundoOnline

Type your message

9:41

BackMargaret Ellison

2:14 PM / JUL 12

Create reservation

Guest

Margaret Ellison

Room

Ocean Suite

Check-in

Fri, Jul 17

Check-out

Sun, Jul 19

Deny

Always AllowAllow

Works with the PMS you already run.

Akia connects to dozens of property management systems and syncs your guest data automatically, so every audience stays current without you lifting a finger.

See all integrations

Knowledge Base

Akia answers from what you teach her.

Ask her about the pool hours or the pet policy. Akia knows, because you told her once. Teach her your property and she has every answer ready before a guest even asks.

AI Voice

She answers your phone, too.

The same Akia picks up your phone line and has a real conversation, no menu, no hold music. She resolves most calls herself, and the ones that need a person she hands off cleanly.

9:41

Evelyn Harrington

00:12

Confirmation

SEG-7K3P9

Status

Reserved

Property

Hotel Segundo

Room

Deluxe King · 214

Check-in

Aug 2

Check-out

Aug 5

Synced from StayNTouch

mute

keypad

speaker

Learn more about Akia.

She does far more than answer the chat. A few of the things she runs for every stay.

9:41

HotelSegundo

Before you arrive

A couple of quick details before you get here, so your key’s ready the moment you arrive.

Government ID

Driver’s license · United States

Selfie check

Matched to your ID

Submit

mi.ni.app

Digital Check-in

Check guests in before they arrive.

Akia sends a little app that collects the details, verifies an ID, and takes a signature. Guests show up ready, and the front desk skips the paperwork.

HHotel Segundo

Your stay is almost here, Margaret

HotelSegundo