4.9 stars 2k+ customersAll your guest chats in one place.
Connect SMS, OTA, email, and social into a single inbox — save yourself from tab chaos.
The problem
Too many tabs, too many tools.
With Akia
One inbox for every channel.
The problem
Too many tabs, too many tools.
Different tabs for every channel.
OTA extranets, email clients, SMS apps, social DMs — your team toggles between all of them.
Learning new interfaces.
Every channel has its own layout, notifications, and quirks. Onboarding never ends.
User management across tools.
Too many cooks — managing logins and permissions across five platforms is a job in itself.
With Akia
One inbox for every channel.
One tab, one login, one team.
Every conversation from every channel lives in a single inbox with shared history, status tracking, and team assignment.
Different tabs for every channel.
OTA extranets, email clients, SMS apps, social DMs — your team toggles between all of them.
Learning new interfaces.
Every channel has its own layout, notifications, and quirks. Onboarding never ends.
User management across tools.
Too many cooks — managing logins and permissions across five platforms is a job in itself.
One tab, one login, one team.
Every conversation from every channel lives in a single inbox with shared history, status tracking, and team assignment.
Every channel, one inbox.
How it works
Connect your channels.
Link SMS, email, OTA messaging, and social channels to Akia in a few clicks.
Channels
Connected · 8 active
Connect your PMS.
Akia syncs reservations and guest profiles so every message has context.
Enriched profiles start routing in.
Messages arrive tagged with guest details, reservation data, and channel source — ready for your team or Akia's AI.
Incoming
Enriched · Auto-routed
What time is checkout?
Do you have airport shuttle?
Consolidate messages into one profile.
Every message a guest sends — whether it comes through SMS, Airbnb, Booking.com, or email — shows up in a single timeline under their profile. Your team sees the full picture without switching tools.
Margaret Ellison
Suite 201 · 3rd stay
Conversation history
What time is checkout?
Re: Reservation confirmation
Can I book a late checkout?
Is parking available?
Akia learns from all channels.
Automatically respond to guests with context no matter where the message came in. Akia reads across every channel to build a complete picture, so replies are accurate whether the guest texts, emails, or messages through an OTA.
Akia responding
SMS · Margaret Ellison
Is the pool open today?
Akia · Auto-reply
Yes! The pool is open from 7 AM to 10 PM. Towels are available at the front desk.
Booking.com · Theodore Blackwell
Do you have airport shuttle?
Akia · Auto-reply
We offer complimentary airport shuttle service. Pick-up runs every 30 minutes from Terminal 2.
More capabilities
Explore some of Akia's other hidden talents.
See the Unified Inbox.
See how Akia brings every guest conversation into one place.
