4.9 stars 2k+ customers

Guest messaging handled by AI.

Akia answers up to 90% of guest texts and messages herself. She makes the booking, files the request, and updates the reservation.

9:41

BackMargaret Ellison

9:14 AM / JUL 12

Morning! Is the pool open today?

It is! Open 7 AM to 9 PM, and towels are out on the deck.

You’re all set, Margaret. Late checkout at 2 PM, no charge. I’ll let housekeeping know.

Deny

Always AllowAllow

Every channel, unified in a single inbox.

Akia answers calls, responds to text messages, replies to emails, and checks OTA messages in the same inbox your team works in.

Voice

SMS

Airbnb

Vrbo

Booking.com

Expedia

Instagram

Messenger

AI is a game-changer. Not getting interrupted and knowing guests are being taken care of is absolutely great. 90% of our messages are resolved automatically by AI Agents.

Matt Chandler

Owner, The Chandler Hotel

Case Study The Chandler Hotel

90%

AI Resolution Rate

Akia answers from what you teach her.

You decide what she knows and what she can do. She takes it from there.

Knowledge Base

Straight from your Knowledge Base

Ask her about the pool hours or the pet policy. Akia already knows the answer, because you're the one who taught her the property.

Skills

Teach her new tricks with Skills

Skills let Akia do more than answer questions. Build one to walk her through a procedure, and she'll run it the same way every time.

You decide what Akia handles on her own.

Every capability runs on your rules: Allow, Ask first, or Deny. Akia handles the routine on her own, checks with you before anything delicate, and stays out of whatever you keep for the team. She'll never say a thing to a guest that you wouldn't.

Supervision

Guest Messaging

Agent can send messages to guests (SMS, email, WhatsApp) and send notifications to staff.

Issue Refunds

Agent can refund charges back to a guest’s card.

Device Operations

Agent can issue keycodes for guest room access.

Task Management

Agent can create tasks for housekeeping, maintenance, and front desk.

Mini Apps

One text. A whole little Mini App.

Akia tucks a little app right into the chat. Guests tap once to check in, peek at the menu, or settle up. No download, no login.

9:41

embark.

Preparing for arrival

Everything you need for check-in, in one place. Your door code starts working at 3 PM on arrival day.

ArrivalFri, Jul 17

DepartureTue, Jul 21

WifiEmbark Guest

Wifi Passwordseasidevilla

Door Code4821

mi.ni.app

9:41

HotelSegundo

Pre-registration

Just the essentials before you check in. Confirm your details and verify your ID, it takes about a minute.

Government ID

Driver’s license · United States

Selfie check

Matched to your ID

A few last details

Add your arrival time and anyone staying with you. That’s the last of it, and you’re all checked in.

mi.ni.app

Web chat

Turn website visitors into direct bookings.

The same Akia runs on your website. She answers the rate and availability questions shoppers ask, then gets the direct booking. No OTA commission.

Hi! I’m the front desk assistant for The Segundo. How can I help?

Do you have rooms for this weekend?

We do! Here are two that are open for Friday to Sunday:

Deluxe King

Corner windows over the city and a king bed you sink right into.

$199 / night

Ocean Suite

A private balcony over the water and a deep soaking tub for two.

$289 / night

Garden Bungalow

A shady garden patio with a hammock, a few steps from the pool.

$249 / night

The Ocean Suite looks perfect.

Great pick! I can hold it now. Want me to grab your dates and name?

HotelSegundoOnline

Type your message

Works with the PMS you already run.

Akia connects to dozens of property management systems and syncs your guest data automatically, so every audience stays current without you lifting a finger.

Every reservation, ready before the guest writes.

Every reservation syncs from your PMS automatically. So when a guest writes, Akia already knows who they are and which stay they're on.

See all integrations

Margaret Ellison

Confirmation SEG-4M8X2

Arrived

Property

Hotel Segundo

Room

Deluxe King · 214

Check-in

Jul 12

Check-out

Jul 15

Scheduled messages

Akia reaches out before guests even ask.

Build all your guest journeys once and Akia runs them for every stay. A welcome text before arrival, a nudge mid-stay, a thank-you after checkout. She never misses one.

FAQ

Guest messaging, answered.

What is hotel guest messaging?

Guest messaging is one place a property answers guests across every channel they write from: SMS, WhatsApp, email, web chat, and the OTA inboxes. Akia reads each message the moment it lands and answers it herself, so the front desk isn't retyping the same reply all day.

Which channels does guest messaging cover?

Akia works SMS, WhatsApp, email, web chat, Facebook Messenger, Instagram, and the Airbnb and Booking.com inboxes. Every message lands in one thread tied to the guest, so a conversation that starts on WhatsApp and continues over SMS stays in one place.

Does the AI reply on its own, or draft replies for staff to approve?

You decide. Akia can answer routine questions herself, or draft a reply and wait for a staff member to approve it. Akia Supervision lets you set exactly what she handles alone and what she hands to a person.

How does an AI agent answer a guest's question accurately?

Akia answers from the Knowledge Base you give her and from live reservation data in your PMS. She connects to Mews, Cloudbeds, StayNTouch, Guesty, Hostaway, and dozens more, so she answers rate, availability, and arrival questions from the real booking.

Can automated guest messaging reach out before a guest writes?

Yes. You build a guest journey once and Akia sends it at the right moment for every stay: a welcome before arrival, a check-in nudge, a thank-you after checkout. She never misses one.

See how Akia answers your guests.

She's got the conversations covered. Your team gets their day back.