San Francisco, CA — [September 21, 2026] — Akia, the AI agent built for hospitality, today announced that Casago, one of the fastest-growing vacation rental franchise operations in North America, has named Akia a preferred guest communication partner. Akia is now a recommended platform for Casago's franchise owners, who can choose to adopt her to handle guest conversations across their properties.
Franchisees who bring on Akia get one inbox for every channel a guest uses, from SMS and WhatsApp to email, Airbnb, Vrbo, and Booking.com. Akia reads each message the moment it lands and handles the routine ones herself, so owners see up to 78% of guest messages handled automatically. She also connects straight to a franchisee's property management system, with Streamline and Guesty working out of the box, so she already knows the door code, checkout time, and quiet hours for every unit before she answers a guest.
“Franchise owners need AI technology that they can trust,” said Evan Chen, CEO at Akia. “Being named a recommended partner means Casago looked closely at what Akia does and decided she belongs in front of their owners. We're here for every franchisee who wants her.”
Casago franchisees are already seeing the results. “Akia is the only provider that has been able to successfully consolidate everything to one inbox,” said Jason Pratts of Acme House, a Casago franchisee.
Akia is available now to all Casago franchisees. See how it works for Casago franchisees.
About Akia: Akia is an AI agent built for hospitality. She handles guest communication across every channel, answers on her own, and keeps her answers current with a property's PMS, so hotels and vacation rentals give every guest a fast, personal reply without adding staff. Learn more at akia.com.
