Casago franchisees can now answer guests on every channel, with up to 78% of messages handled automatically.
San Francisco, CA — [September 21, 2026] — Akia, the AI agent built for the hospitality industry, today announced that Casago, a franchise-first vacation rental management company, has named Akia a recommended guest communication partner. Akia is now a recommended platform for Casago's franchise partners, who can choose to adopt her to handle guest conversations across their properties.
Franchisees who bring on Akia have access to one inbox for every channel a guest uses, from SMS and WhatsApp to email, Airbnb, Vrbo, and Booking.com. Akia reads each message the moment it lands and handles the routine ones herself, so owners see up to 78% of guest messages handled automatically. She also connects straight to a franchisee's property management system, with Streamline and Guesty working out of the box, so she already knows the door code, checkout time, and quiet hours for every unit before she answers a guest.
"Franchise owners need AI technology that they can trust," said Evan Chen, CEO at Akia. "Being named a recommended partner means Casago looked closely at what Akia does and decided she belongs in its set of recommended vendor options to ensure franchise success.”
Casago franchisees are already seeing the results. Jason Pratts of Casago Desert to Coast, a Casago franchisee shares,
"Akia is the only provider that has been able to successfully consolidate everything to one inbox. What sets them apart is the AI training to get to agentically driven guest and reservation support. If there was one company that could get me to 80% automation, it’s Akia."
About Akia: Akia is an AI agent built for hospitality. She handles guest communication across every channel, answers on her own, and keeps her answers current with a property's PMS, so hotels and vacation rentals give every guest a fast, personal reply without adding staff. Learn more at akia.com.
