Akia is now natively integrated with Expedia

Akia is now natively integrated with Expedia.

Reach your Expedia bookers at any time, right from Akia. Akia connects to Expedia through a direct API connection, so you and your team can talk with Expedia bookers right from the Akia inbox, before, during and after their stay.

Expedia guests land in the same inbox as everyone else.

Your team replies to Expedia guests from the same inbox they use for every other guest, so nobody has to open Expedia Partner Central to answer a question. Expedia conversations get their own folder, which makes them easy to find.

Guests can send photos and files, and so can you. Expedia reviews show up in Akia too.

Akia answers Expedia guests in seconds.

Akia treats an Expedia message like a text, so she replies while the guest is still on their phone. That speed pays off, because Expedia tracks how quickly properties respond, and that affects where you show up in search.

Your journeys already work on Expedia bookings.

Once you connect, your pre-arrival messages and upsells go out to Expedia guests automatically. If a message should be read differently for Expedia guests, you can write an Expedia-only version.

Getting connected.

Connect to Expedia directly in your settings, reach out to your account manager or help@akia.com.

How do I message Expedia guests without logging into Expedia Partner Central?

With Akia, all Expedia messages appear directly in your Akia inbox, alongside your other OTA, email, SMS and WhatsApp conversations. Your team replies from there, and the reply reaches the guest through Expedia. Akia's AI agent can also answer routine questions on those conversations automatically.

What does Akia's Expedia integration include?

Akia connects to Expedia's API. The integration supports two-way guest messaging in the Akia inbox, photo and file attachments in both directions, Expedia reviews in Akia, and automated and scheduled messages sent over Expedia. Akia's AI agent answers Expedia messages as they arrive, the same way she answers SMS and WhatsApp.

One guest experience, wherever they booked.