4.9 stars 2k+ customersGuest surveys that get answered.
Surveys delivered via text message at the right moment — mid-stay to catch issues, at checkout to capture reviews. Built on Mini Apps, analyzed by AI.
The problem
Feedback comes too late.
With Akia
Feedback at the right moment, analyzed by AI.
The problem
Feedback comes too late.
Post-stay email surveys get ignored.
Open rates are low, and by the time a guest responds, it's too late to fix anything.
Problems become bad reviews.
You find out about issues from a 1-star review on Google, not from the guest while they're still on property.
Survey data sits unused.
Responses sit in a spreadsheet. Nobody reads the comments, and the data never makes it into guest profiles.
With Akia
Feedback at the right moment, analyzed by AI.
Higher response rates, actionable insights.
Surveys arrive via text in the same thread where guests are already communicating. AI analyzes responses and enriches guest profiles.
Post-stay email surveys get ignored.
Open rates are low, and by the time a guest responds, it's too late to fix anything.
Problems become bad reviews.
You find out about issues from a 1-star review on Google, not from the guest while they're still on property.
Survey data sits unused.
Responses sit in a spreadsheet. Nobody reads the comments, and the data never makes it into guest profiles.
Higher response rates, actionable insights.
Surveys arrive via text in the same thread where guests are already communicating. AI analyzes responses and enriches guest profiles.
Guest Survey
Hotel Segundo · Post-Stay
How was your overall stay?
Rate housekeeping
Any additional comments?
Survey Schedule
Hotel Segundo · Auto-delivery
Mid-Stay Check-In
Day 2"How's everything so far?"
Checkout Survey
Checkout dayFull satisfaction survey + review prompt
Review Routing
Auto4-5 stars → Google/TripAdvisor prompt
1-3 stars → Route to staff for recovery
AI Analysis
This month · 142 responses
THEMES DETECTED
Build in the Mini App builder.
Rating scales, open-ended questions, NPS, or any combination. Drag and drop, same builder as guidebooks and checkout flows.
Deliver mid-stay or at checkout.
Send a quick check-in survey during the stay so staff can resolve problems before they become bad reviews. Or deliver at checkout to capture fresh feedback.
AI analyzes responses.
Ratings and open-ended feedback are processed by AI to extract themes, flag negative sentiment, and enrich the guest's CRM profile with preferences and issues.
Guest Survey
Hotel Segundo · Post-Stay
How was your overall stay?
Rate housekeeping
Any additional comments?
Survey Schedule
Hotel Segundo · Auto-delivery
Mid-Stay Check-In
Day 2"How's everything so far?"
Checkout Survey
Checkout dayFull satisfaction survey + review prompt
Review Routing
Auto4-5 stars → Google/TripAdvisor prompt
1-3 stars → Route to staff for recovery
AI Analysis
This month · 142 responses
THEMES DETECTED
Build in the Mini App builder.
Rating scales, open-ended questions, NPS, or any combination. Drag and drop, same builder as guidebooks and checkout flows.
Deliver mid-stay or at checkout.
Send a quick check-in survey during the stay so staff can resolve problems before they become bad reviews. Or deliver at checkout to capture fresh feedback.
AI analyzes responses.
Ratings and open-ended feedback are processed by AI to extract themes, flag negative sentiment, and enrich the guest's CRM profile with preferences and issues.
Department-level scoring.
Associate questions with departments — housekeeping, front desk, F&B, maintenance. Aggregate scores per department to see where you're strong and where you need improvement. Track categories over time to measure progress.
Department Scores
This month · 142 responses
More capabilities
Explore some of Akia's other hidden talents.
Start collecting guest feedback.
See how Akia's surveys capture feedback at the right moment — and turn it into action.
