Improving Online Reputation and Reviews
Hear from Justin Hart, the hotel's General Manager who saw guest experience scores skyrocket after deploying Akia on property.
+142%
Positive Reviews
Increase in positive reviews
A top hotel among business travelers! In the heart of Silicon Valley tech companies, our Sunnyvale hotel offers second-to-none service and location. Welcoming guests with a bustling vibe inspired by the culture of nearby startups and corporate giants, Google and Apple, we're your friend in the valley.
Automation is everything
Working with Akia means these conversations happen daily, behind the scenes, and without staff intervention. Guests who require assistance are appropriately flagged, where Domain Hotel's remarkable front desk team can step in and showcase their hospitality. Dozens of messages come back in during a busy morning at Domain Hotel, but only a handful will need Justin and his team to step in. The rest of it is handled by Akia.
See Akia in action!
Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.
+142%
Positive Reviews
Increase in positive reviews
"We saw our positive review scores go from 38% to 92% in just a couple months after deploying Akia. These are some of the best scores this property has ever seen."
Justin Hart
General Manager
Other case studies
Cut front desk workload by eliminating paperwork
Oswego Hotel replaced time-consuming manual processes with Akia and WebRezPro, automating guest messaging, reducing front desk workload, and saving staff hours—all while improving accuracy and guest satisfaction.
Cut front desk workload by eliminating paperwork
Oswego Hotel replaced time-consuming manual processes with Akia and WebRezPro, automating guest messaging, reducing front desk workload, and saving staff hours—all while improving accuracy and guest satisfaction.
Staypineapple Switches Guest Journey Platforms and Sees Significant Monthly Revenue Increase
Staypineapple Switches Guest Journey Platforms and Sees Significant Monthly Revenue Increase
Eliminate Manual Data Entry
Mari Jean Hotel significantly reduced the amount of time spent on manual data entry with Akia’s two-way integration with Mews.
Eliminate Manual Data Entry
Mari Jean Hotel significantly reduced the amount of time spent on manual data entry with Akia’s two-way integration with Mews.
Build your own guest journey that
automates 5 star interactions.
