Guest Surveys

Raise the bar for your service

Use In-Stay and Post-Stay Surveys to gather insights from guests and continue to enhance your level of service.

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example of what a question in the in stay survey could look like
Send In-Stay Surveys Through Text
Ask guests about their stay while they're still on property.
Give guests a quick and easy avenue to give honest feedback, and get a sense of how they would rate their experiences.
Service Recovery
Address any issues during their stay.
Improve guest sentiments while they're still on property.
Guest asking for new linens after survey
getting feedback from hotel guests example
Send Post-Stay Surveys
Ask for feedback at the end of their stay.
Keep track of any negative feedback from guests and implement operational improvements over time.

Drive Positive Reviews

Boost your NPS

Akia will only ask happy guests to leave reviews for you online to boost your ratings.
Learn more about how Akia boosts online reputations for various hotels →
We don’t have to think about asking our guests to leave us a review anymore because Akia takes care of it.
Jason Ball
Owner & Innkeeper
Guest changing their mind about an earlier rating
sample data from experience report
Analytics and Reporting
Data-driven decision making
Use experience reports to make informed changes over time to improve the guest experience.
We saw our positive review scores go from 38% to 92% in just a couple months after deploying Akia.

Justin Hart,
General Manager

Read The Case Study →

General Manager at The Domain Hotel
Your excellent service should show through in your reviews.
Implement surveys to be confident that guests are happy.
People who are more likely to use a business with more positive reviews
People who avoid businesses with many negative reviews
Increase in 5-star reviews after deploying Akia for 30 days

See it in action.

Discover how text-messaging can help you drive customer engagement and automate revenue generation.