Hand it your property handbook. AI Agents learn in minutes, not months.

When most people hear "AI training," they picture months of setup, technical teams, and complex configurations. In hospitality, it’s way easier. Akia's AI Agents learn from your website, your Property Management System, and your team to handle guest experiences on their own.

Stephanie P.

Think about the last time you answered "What time is check-in?" Over text. Then again over the phone. Then again at the front desk. Now multiply that across in-room amenities, parking instructions, pool hours, pet policies, and late checkout requests.

Can someone else handle the questions we answer a dozen times a day?

‍

Auto-responses are just the starting line.

Most messaging tools can send canned responses. But here's where it breaks down: a pre-templated response treats every guest the same.

"Early check-in is at 1pm." “The gym opens at 7 am.” “Dining is available on Thursday - Monday.”

What if the room they're in isn't available for early check-in because someone's still checked in?

A static auto-response just fires the same line to every guest.

AI Agents go further. Akia's AI Agents connect directly to your Property Management System for reservation data like what room they're in, and whether the room is occupied or vacant. So instead of "Check-in is at 4pm," the guest gets an answer unique to them.

AI doesn't make responses less personal. It makes them more personal. Say it for the people in the back. Generic autoresponse is the same for everyone, but an AI Agent reading real-time PMS data gives an answer based on that specific guest's situation.

As Alessandro, Director of Data Strategy and Analytics at Lark Hotels, put it in a previous Mews x Akia Webinar:

“It gets the answers to their guests quicker. It doesn't matter if a machine or a human tells you the wifi, but it’s important that guests get the answers they need.”

"Training" sounds harder than it is. Here's what it actually looks like.

The word "training" sounds intimidating but it's closer to handing a new employee your property's one-pager on their first day.

Example 1: Point it to your website.

If your FAQs, policies, amenities, and local recommendations already live on your website, then you give Akia the URL. The AI Agent reads the entire page and can respond to guest questions based on what's already there.

Example 2: Give it a few house rules.

Check-in is at 4pm. Offer early check-in if it’s available and a link to purchase.
If a guest reports something broken, create a maintenance task and let them know someone will follow up within 30 minutes.

You're telling the AI the same things you'd tell a new hire during their first shift.

‍

How the Agent actually learns.

When guests send an inquiry, and you approve the AI generated response, tweak it, or dismiss the suggested response, you are automatically telling the Agent how to respond next time.

It picks up tone, phrasing, and the way your team talks to guests. You don't need to train a staff member to speak a certain way. It mirrors the communication style.

‍

Agents doesn't just answer. It acts. A leap from chatbot to agent.

When a guest texts asking for towels, the AI Agent creates a task and assigns it to the right staff member automatically.

When someone asks about early check-in, the Agent checks PMS availability in real time. If the room is ready, it offers early check-in at your set rate, and updates the reservation. If the room isn't available, it suggests available rooms.

‍

The Chandler Hotel

The Chanler Hotel operates with AI Agents automating 90% of their guest communications and their team can manage the property remotely for significant portions of the day without guests noticing any difference in service quality.

‍

The staffing reality isn't changing. Your tools should.

Make existing teams more effective and give them tools that handle the repetitive 80% so staff can focus on the 20% that actually requires a human being.

‍