Reputation Management

Online reputation can make or break your hotel

Collect guest feedback and address issues quickly and efficiently. Boost guest satisfaction and improve ratings on review websites like TripAdvisor and Google Reviews.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Akia welcoming guests to the hotel example
Engage Guests with Text Messaging
Do what you do best.
The foundation of any great review is a positive experience, so keep giving your guests the best hospitality.
The Bellmoor Inn and Spa LogoGeneral Manager at The Bellmoor
Akia allows us to capitalize on a new level of hospitality excellence.
Benjamin Gray
General Manager, The Bellmoor
Automatic Escalation
Catch any issues early.
Use Guest Surveys to see how guests are enjoying their stay, and recover your service before dissatisfied guests check out.
Learn More About Guest Surveys
in-stay survey and Akia flagging low ratings
We saw our positive review scores go from 38% to 92% in just a couple months after deploying Akia.

Justin Hart,
General Manager

Read The Case Study →

General Manager at The Domain Hotel
getting feedback from hotel guests example
Service Recovery
Ask for feedback at the end of their stay.
Keep track of any negative feedback from guests and implement necessary changes.

Boost Online Reputation

Let happy guests do the talking.

Akia automatically asks happy guests to leave 5-star reviews on Google or TripAdvisor, so you can just sit back and watch the positive reviews come in.
Case Study →
We have been using Akia’s review management feature for awhile now, and we have gotten over a couple thousand 5 star reviews from our guests!
Amanda Strachan
Rooms Division Manager
improving hotel reputation example
Don't let bad reviews hurt your business.
Easily manage your hotel reputation with Akia.
People who trust online reviews as much as personal recommendations
Increase in 5-star reviews after using Akia for 30 days
People who are willing to spend more for hotels with higher reviews

See it in action.

Discover how text-messaging can help you drive customer engagement and automate revenue generation.