Reputation Management

Online reputation can make or break your hotel

Collect guest feedback and address issues quickly and efficiently. Boost guest satisfaction and improve ratings on review websites like TripAdvisor and Google Reviews.

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Akia welcoming guests to the hotel example

Engage Guests with Text Messaging

Do what you do best.

The foundation of any great review is a positive experience, so keep giving your guests the best hospitality.

Akia allows us to capitalize on a new level of hospitality excellence.

Benjamin Gray

General Manager, The Bellmoor

Automatic Escalation

Catch any issues early.

Use Guest Surveys to see how guests are enjoying their stay, and recover your service before dissatisfied guests check out.

Learn More About Guest Surveys

in-stay survey and Akia flagging low ratings

We saw our positive review scores go from 38% to 92% in just a couple months after deploying Akia.

Justin Hart,
General Manager

Read The Case Study →

getting feedback from hotel guests example

Service Recovery

Ask for feedback at the end of their stay.

Keep track of any negative feedback from guests and implement necessary changes.

Boost Online Reputation

Let happy guests do the talking.

Akia automatically asks happy guests to leave 5-star reviews on Google or TripAdvisor, so you can just sit back and watch the positive reviews come in.

Case Study →

We have been using Akia’s review management feature for awhile now, and we have gotten over a couple thousand 5 star reviews from our guests!

Amanda Strachan

Rooms Division Manager

Don't let bad reviews hurt your business.

Easily manage your hotel reputation with Akia.

76%

People who trust online reviews as much as personal recommendations

115%

Increase in 5-star reviews after using Akia for 30 days

76%

People who are willing to spend more for hotels with higher reviews

Online reputation can make or break your hotel