Hotel Messaging Software

Why go with Akia over Kipsu®?

Kipsu is a registered trademark of Kipsu, LLC and is in no way affiliated with Akia or The Akia Syndicate.

Akia is designed for helping hotels do what they do best—hospitality. Find out why hoteliers trust Akia to provide the highest level of customer service.

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Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests.

Benjamin gray, general manager

General Manager at The Bellmoor
Compare Akia
Here's how Akia compares to Kipsu and other platforms.
Feature
Akia ✓
Kipsu
RunTriz
Concierge Bot
Multi-Channel Messaging
Artificial Intelligence
PMS Integrations
Digital Registration Card
SMS Campaigns
NPS Surveys
Feature
Akia ✓
Kipsu
Multi-Channel Messaging
Artificial Intelligence
PMS Integrations
Digital Registration Card
SMS Campaigns
NPS Surveys
By going with akia, you can...

Facilitate contactless check-ins with the best Digital Registration Card solution.

Check in guests early with our Digital Registration Card, and avoid high-touch interactions at the front desk. With Akia, you can continue to create an extraordinary hospitality experience through our contactless options.

Resolve guest issues and requests with our A.I.

Akia’s platform is built on top of our proprietary artificial intelligence layer. We don’t want your staff to get bogged down with every inbound guest message. Akia can intelligently differentiate between small talk and guest requests, so rather than being tied down in front of a computer screen answering guest messages, your staff has more time to cater to individual guest experiences. Worried about the artificial intelligence responding incorrectly? If there's anything Akia doesn't recognize, she will notify your staff to respond directly.

Raise your reputation ratings.

Our scheduled messaging catches any issues early, so you can address them as soon as possible and give your guests the best experience. As guests check out, Akia automatically asks guests for a review of their stay and drives happy guests to leave a 5-star review on TripAdvisor. Akia also asks for any other feedback, so you can understand your guests better and adapt for the future.

Easily learn and navigate the platform.

Akia's world-class interface and design means that your team will spend less time fighting with their tools. Hotels who switch to Akia regularly tell us that ease of use was one of the major factors. And it will show every single time you need to onboard a new staff member.

Save time with Broadcast.

Notifying all guests on property of unexpected incidents, whether by putting notes under the door, or even calling, is cumbersome. Use Broadcast to reach out to all guests on property to quickly notify and set expectations for their stay.

We saw our positive review scores go from 38% to 92% in just a couple months after deploying Akia. These are some of the best scores this property has ever seen.

Justin hart, general manager

General Manager at The Domain Hotel
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Guest messaging

Stay engaged with guests.

See how hotels, over and over, are finding that Akia is making a huge impact with their reputation.
Learn More →

You're in good company.

The Ritz-Carlton
Hawaiian Hotels & Resorts
Santa Barbara Inn
Marriott
The Bellmoor
Parker Palm Springs
Hyatt
NoMad LA
Read Customer Stories →

Get Started with Akia

Get a demo now and see the difference.

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Not what you're looking for?
Akia provides a suite of communications tooling for different departments at the hotel. From reservations, to maintenance, to the front desk.
Web Chat
Increase the likelihood of guests booking directly on your website by giving them a live channel of communication.
Learn More →
Team Chat
Quickly send messages or photos to your team internally. Isolate or broadcast communication across all departments.
Learn More →