Leverage Akia and Quore to eliminate middlemen.
Dylan Hotel NYC eased up its operations and communication with Akia and Quore integration.
79%
Engagement
Engaged
67% ↓
Response Time
Decreased
83.6%
Reg Cards
Sign rate
A midtown Manhattan boutique hotel at the center of New York style - Boutique sized with 107 stylish guest rooms and distinct service, Dylan Hotel NYC is sized for relaxation and appointed for pleasure. Enjoy the intimate lobby, meet for a cocktail in the Benjamin Steakhouse's classic bar, or just take in the New York experience. After all, the New York Tribune referred to this beautiful 1911 building as "an artistic structure of white marble, in the style of the French Renaissance of the Louis XVI period, finished with iconic pilasters and balconies at the second story and similar decorative balconies at the top story.
Free up the front desk.
Before Akia, Dylan Hotel NYC relied on laborious, manual processes costing them significant operational risks. For example, they registered guests manually via printed registration cards and directed all in-house requests (even those specific to housekeeping) to the front desk.
Automating guest communication with Akia helps Dylan Hotel NYC reduce the front desk staff hours. Furthermore, leveraging Akia x Quore integration enables Dylan Hotel NYC to structure its operational processes and eliminate the need for front desk agents to be involved in every process step.
So, when guests request extra towels or water, they do so by sending a simple via Akia. Akia tracks and pushes this text to Quore, notifying the housekeeping team directly.
Go digital to avoid discrepancies.
Going digital and replacing printed registration cards helped Dylan Hotel NYC improve service quality, customer satisfaction and online reviews.
By digitizing guest information, the staff keeps a more updated data record and utilizes it as needed. For example, in case of any issue, the concise data allows the team to quickly contact the guest to investigate further.
In addition, language is no longer a barrier – Akia automatically detects the guest's preferred language and auto-translates it into the staff's select language and vice-versa.
See Akia in action!
Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.
79%
Engagement
Engaged
67% ↓
Response Time
Decreased
83.6%
Reg Cards
Sign rate
"It has been easy to pass on information even when people call, and we always encourage guests to message us through Akia. Having Quore and Akia has been beneficial because we can pass our notes. Integrating Akia with Quore has streamlined operations by eliminating the front desk as a middleman—guest requests go directly to Quore without manual input or phone calls."
Christian Zabala
Director of Operations
Other case studies
Reducing missed calls with Dialer
Coast to Cactus improved answer rates and guest service by managing all calls, texts, and phone routing in Akia.
.png)
Reducing missed calls with Dialer
Coast to Cactus improved answer rates and guest service by managing all calls, texts, and phone routing in Akia.
Cut front desk workload by eliminating paperwork
Oswego Hotel replaced time-consuming manual processes with Akia and WebRezPro, automating guest messaging, reducing front desk workload, and saving staff hours—all while improving accuracy and guest satisfaction.
Cut front desk workload by eliminating paperwork
Oswego Hotel replaced time-consuming manual processes with Akia and WebRezPro, automating guest messaging, reducing front desk workload, and saving staff hours—all while improving accuracy and guest satisfaction.
Build your own guest journey that
automates 5 star interactions.
