Stop the bad review before it's written.
Akia watches every review site and your comp set in one place. She catches the unhappy guest in the thread, so a one-star gets fixed before it ever goes public.
Margaret Ellison
Texted the front desk at midnight about parking and had a real answer in seconds. Early check-in was ready the moment we walked in.
Theodore Blackwell
Lovely stay. The AC was noisy the first night but someone sorted it before I even had to ask twice.
Clara Hensley
The mid-stay check-in was a nice touch. Felt looked after the whole time. We will be back.
Akia reads every review, everywhere.
Google, Tripadvisor, Booking, Expedia. Every new review lands in one feed, tied to the guest and the stay, and Akia flags the ones that need a reply so nothing slips past your team.
Catch it in the thread, not on Google.
An unhappy guest tells you or tells the internet. Akia catches it first, in the thread they're already in, and files the fix on property, so a cold shower never becomes a one-star after checkout.
A quiet survey after every stay.
Akia sends a one-tap NPS survey once the stay wraps. A low score comes straight to your team while you can still make it right, and your happiest guests get pointed to the review sites.
How was your stay, Margaret?
How was your stay?
It would mean a lot to hear how we did. How likely are you to recommend Hotel Segundo to a friend?
Hotel Segundo · 1 Ocean Drive · Unsubscribe
FAQ
Reputation, answered.
What is hotel reputation management?
Reputation management is how a property earns and responds to guest reviews across sites like Google and TripAdvisor. It covers getting more reviews and handling the ones you get.
How do hotels get more guest reviews?
Akia asks happy guests to review at the right moment after checkout and points them to the site that matters most to you, so more of your good stays turn into public reviews.
Can you respond to guest reviews automatically?
Akia drafts replies to reviews so your team can respond quickly and consistently instead of leaving reviews unanswered.
How is this different from a survey?
A survey is private feedback for your team. Reputation is the public review. Akia uses the private survey to catch problems first, then invites satisfied guests to post publicly.
Which review sites are supported?
Akia works with the major review platforms hotels care about, led by Google reviews.
Get more 5-star reviews with Akia
She catches the unhappy guest in the thread before they post, and points your happiest ones to the review sites.
